Patient Accounts Representative - Customer Service - Nationwide Children's Hospital

The Service Representative is responsible for the timely processing of any duties or activity affecting prompt monetary reimbursement to the hospital for services which it has rendered. This includes efficient billing of claims to patients and third party payers, timely follow-up/collection activity to accounts, and prompt response to customer requests and inquiries. Employees work extensively with parents, third party payers, state/federal/local governmental agencies, and physicians.

Schedule: Full-time, Monday-Friday (1st shift) 

Work environment: Fully on-site during the first 90 days of training, with potential for remote work based on productivity levels

Location: 3700 Corporate Drive

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here,Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

1. Responds to requests and complaints from any concerned party via telephone, written communication, or in person. Works with Collection Agencies, Insurance Companies and Departments within Children's Hospital. Ensures customers are contacted every 2 days until problem/question is resolved.
2. Collects payments due from parents.
3. Works with Parents to obtain Financial Assistance – Healthy Start, BCMH, AEMA, HCAP and Charity.
4. Negotiates payment arrangements with parents.
5. Approves settlements and discounts with payers and parents as needed, adjusting and documenting accounts as appropriate.
6. Processes all “Returned Mail” – including skip tracing and contacting doctor’s offices for information.
7. Acts as a liaison between the collection agency and parents.
8. Identifies payer problems and initiates recommendations for solution to supervisor.
9. Acts as a liaison between the hospital and third party payers in resolving billing and reimbursement issues.
10. Attends conferences and inservices to stay up to date in knowledge of payer requirements and regulations for billing and reimbursement and incorporate data learned into the work being processed.
11. Serves on and contributes to various task forces within the department and/or hospital.
12. Maintains knowledge base to provide coverage for other areas when needed.
13. Performs other related duties as assigned.