Patient Advocate at TEKsystems

Description:

Managed a number of cases, work through them, to get them qualified. Working directly with patients as a patient advocate. Low call volume, but calls will be more complex

• Compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough efficient management of their records.
• Adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.
• Reporting of Adverse Events/Product Complaint inquiries received in accordance with SOP and good manufacturer practices
• Communicate with key medical practice accounts, sales representatives regarding the status of cases
• Provide consultative services where issues arise on how obstacles can be overcome to get patient on paid therapy

Location:

Jeffersonville, IN

Training:

Monday to Friday

8am to 5pm

Hours:

8 hour shifts between 8am to 11pm

• 9:00am to 6pm
• 10:30am to 7pm
• 11:30am to 8pm

Location:

• Jeffersonville, IN

Skills and Qualification

• Office experience
• Customer service/call center
• Healthcare experience
  • insurance verification
  • prior authorization

Experience Level

• Entry Level

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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.