Patient Care Coordinator II - Orthopedic One

• POSITION SUMMARY
  • Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.
• RESPONSIBILITIES AND ACCOUNTABILITIES
  • Clinical:
    • Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
    • Provides patient education related to treatment
    • Answers, triages and returns phone calls
    • Communicates changes to clinic schedule as needed
  • Patient Care:
    • Removes or applies wound dressing
    • Assists in the application or teaching related to bracing/casting
    • Removes sutures or staples after physician assessment of wound
    • Prepares supplies and draw up injections for physician
    • Electronically retrieves x-ray, MRI, or other records for physician
  • Administrative:
    • Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
    • Books surgery and completes all associated surgery paperwork, prepares consents, etc.
    • Schedules pre-admission testing for patients by contacting PCP or hospital
    • Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care
    • Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
    • Prepares x-rays and other patient information for doctor to take to surgery
    • Completes disability forms or other documents requested by patients, reviewing with physicians as needed
    • Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
    • Provides coverage for vacation/sick calls from other clinicians
    • Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions
    • Places prescription refill orders at direction of physician
• TEAMWORK
  • Teamwork:
    • Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
    • Works cooperatively and refrains from participating in negative conversations.
    • Shares knowledge and insights with co-workers in a constructive manner.
    • Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
    • Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
• POLICIES AND PROCEDURES
  • Policies and Procedures
    • Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
    • Provides assistance and support to leadership in implementing policies and procedures as necessary.
    • Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
• QUALIFICATIONS
  • Education, Experience, Certification and Licensure Requirements:
    • Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.
    • #INDO2HR

PI250213593