Patient Care Coordinator - The Animal Clinic of Kearney

Job Summary:
As a Patient Care Coordinator, you will be the voice for the voiceless, advocating for the needs and well-being of our beloved pets. Your mission is to ensure that every visit to our hospital is a tail-wagging, purr-fect experience for both pets and their owners. You will own the positive experience in our hospital, from the moment a pet enters our doors to the moment they leave with a happy owner in tow.

Key Responsibilities:
Pet Advocate: Be the champion for our furry patients, ensuring their needs are met and their well-being is prioritized.

Client Education: Provide clear, compassionate communication to pet owners, helping them understand their pet’s health needs and treatments.

Experience Ownership: Create a warm, welcoming environment for pets and their parents, ensuring each visit is stress-free and positive.

Service Improvement: Continuously seek out ways to enhance our services and the overall client experience.

Community Engagement: Foster strong relationships with pet owners and the local community through events, social media, and educational outreach.


What We're Looking For:

Exceptional communication skills with the ability to connect with both pets and their owners.
A positive, proactive attitude and a commitment to providing outstanding customer service.
Experience in the veterinary field or a strong desire to learn and grow within it.
Creativity and enthusiasm for improving the client and pet experience.

Apply today and help us create a world where every pet feels loved and every pet parent feels valued.

Why Join Us?
Team Spirit: Be part of a supportive, fun-loving team that shares your passion for pets.
Growth Opportunities: Expand your knowledge and skills with ongoing training and development.
Make a Difference: Play a key role in enhancing the lives of pets and their families.

Essential Functions:

• Maintains and upholds the Core Values and Mission Statement of MVP.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

• Performs other related duties as assigned.

Required Knowledge, Skills and Abilities:

• Passionate about delivering exceptional client service.
• Genuine love and appreciation for animals.
• Friendly, personable, and committed to ensuring client satisfaction.
• Proficient in active listening and accurate transcription of medical information.
• Thrive on serving and assisting people.
• Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
• Strong computer literacy and typing skills.
• Effective communication skills, both written and verbal.

Required Education and Experience:

• High school diploma.

Preferred Education and Experience:

• Medical terminology

Physical Requirements:

• Prolonged periods of standing and working on a computer.
• Ability to bend down and lift up to 40lbs unassisted.

Reasonable Accommodations
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.