Patient Care Manager (Bilingual) - Image Specialty Partners

Image Orthodontics is a fast paced and busy dental and orthodontics office. We not only change your smile – we transform your life. We believe that a smile is the most important thing you wear, and we want you to wear yours proudly. Our philosophy is all about putting patients first, because frankly, that’s what you deserve.

We are in search of a new Patient Care Manager who possesses a warm, outgoing demeanor and a keen eye for detail. This individual will play a crucial role in maintaining smooth clinic operations and delivering exceptional patient care. Thriving in our dynamic environment, you will lead with precision and creativity, upholding high standards of administrative excellence while cultivating a positive atmosphere for both staff and patients. Come join us as our Patient Care Manager, where your proactive attitude towards achieving results will drive outstanding dental service for our valued patients.

Schedule:

• This is a full-time position
• Alternative Work Schedule - 4/10
• The office is open Monday-Friday and 2 Saturdays per month

Benefits:

• Competitive pay with a bonus incentive plan
• Comprehensive health insurance covering medical, dental and vision
• 401(k) retirement plan
• Paid time off and holidays
• Complimentary and discounted orthodontic treatment for yourself and immediate family members

Qualifications and Skills:

• Must have at least 2 years of experience working in orthodontics and pediatric dental field
• Proven leadership abilities with the ability to motivate, inspire, and mentor a diverse team.
• Superior communication and interpersonal skills, with strong abilities in negotiation and influencing
• Must be comfortable and effective when speaking with patients regarding their treatment as well as talking about the financials of the treatment. 
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize competing demands effectively.
• Knowledge of regulatory requirements and compliance standards governing dental practices.
• Outgoing and socially poised; accomplishes goals by working with others
• Proactive and results-oriented with a hands-on approach to challenges
• Bilingual - the ability to read, write, and speak Spanish is required. 

Responsibilities Include:

• Oversee the day-to-day operations of the dental practice to optimize clinic efficiency
• Coordinate with clinical staff to ensure timely service delivery that exceeds customer expectations
• Drive high standards of care through optimal administrative excellence, including inquiries, billing, and record-keeping
• Implement and oversee the adherence to office policies and procedures to maintain high productivity and compliance
• Collaborate with dentists and staff to foster a positive work environment and promote professional growth, addressing any issues that may arise
• Explain treatment options and associated costs to patients clearly and effectively
• Facilitate financial discussions and payment plans with patients.

About Us:

Image Orthodontics is a proud partner of Image Specialty Partner (ISP), a doctor-led dental partnership organization throughout California and Oregon. We believe that a healthy, beautiful smile is more than just an aesthetic feature – it is a catalyst for confidence and self-esteem. Guided by our fundamental values of Integrity, Efficiency, Teamwork, and Going Above and Beyond, we are committed to excellence in every facet of our work and providing the best experience for our patients. 

EEO Statement:

Image Specialty Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.