Patient Care Manager at Heartland Hospice

Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We're looking for a Patient Care Manager to join our team.
You will report directly to the Executive Director, Administrator, or Senior Patient Care Manager. You will be responsible for the day to day operations of your assigned hospice site, administering the clinical aspects of the hospice program and for ensuring the provision or quality of care to patients.

• Managing the site in the absence of the Executive Director, Administrator, or Senior/Executive Patient Care Manager.
• Managing and overseeing clinical and administrative and recordkeeping functions
• Responding to phone referral/inquiries in a timely, professional, and compassionate manner
• Participate in on-call nursing schedule and providing direct skilled bedside nursing care in patients homes

Education/Experience:

• Registered Nurse with a minimum of Associate's Degree in Nursing required from an accredited school of nursing.  Unless superseded by requirements listed in the state-specific section
• Bachelor's Degree in Nursing preferred from an accredited school of nursing.
• Three years' experience in direct patient care in a clinical setting required. Unless superseded by requirements listed in the state-specific section
• Minimum one year of management/supervisory experience required.
• Two or more years' experience in hospice or home care required.
• Current license to practice nursing in the state of requested employment

Licenses, Certifications and/or Registration:

• Current license to practice nursing in the state of requested employment
• CPR Certification
• Current automobile insurance and valid driver's license

Personal Traits, Qualities and Aptitudes:

• Sensitivity to feelings of the terminally ill and their families before and after patient's death.  Must be able to demonstrate flexibility by performing a variety of tasks, often changing from one to another of a different nature without loss of efficiency or composure. Communicate effectively with people of all socioeconomic backgrounds. Influence people in their opinions, attitudes or judgments about ideas or things. Make generalizations, evaluations or decisions based on sensory or judgmental criteria. Display evidence of patient advocacy. Responsible functioning in the work place, maturity, cooperation, flexibility, tact in dealing with co-workers and all
  members of the hospice team.

Specialized Knowledge and Skills:

• Knowledge of terminally ill patients and their families along with understanding of hospice concept; knowledge of roles of all disciplines providing hospice services; excellent patient assessment skills; good oral and written communication; thorough knowledge of managed care principles, regulatory guidelines (i.e., Medicare, Medicaid, and human resource) management principles.

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace