Patient Experience Expert - CAN Community Health

CAN Community Health, Inc

Job Description

Job Title: Patient Experience Expert Date Prepared: 10.14.2021

Status: Non-Exempt EEO: Administrative Support Workers

Statement of Purpose: This position is responsible for Front Desk Office Administration.

Essential Functions:

1. Accurately learns EMR system.
2. Greets and directs all clinic patients and visitors in a prompt, courteous, and professional manner.
3. Professionally and effectively answers and routes all phone calls.
4. Creates new billing batch in EMR each morning
5. Collects payments for daily visits and account balances
6. Accurately enters all payments into EMR
7. Verifies that current insurance cards are on file
8. Makes copies of current insurance cards for EMR when needed
9. Accurately enters and maintains accurate insurance information for patients in EMR
10. Updates consents and privacy policy yearly
11. Verifies patient's demographics at each visit
12. Distribute all clinic mail and faxes
13. Coordinate patient transportation if needed.
14. Promotes and practices CAN Community Health Inc's mission and values and follows its policies and procedures.
15. Ensures confidentiality is maintained by entire team regarding patient/client information in accordance with HIPAA, professional and departmental standards.

Secondary Tasks:

1. Assists Check Out, Medical Records, and RN/LPN with administrative/clerical tasks when requested
2. Maintains adequate stock of office supplies.
3. Works effectively and professionally with a diverse population treating all staff, patient and clients with respect at all times.
4. Performs all other duties as required.

Education/Professional:

Associate Degree and/or business equivalent

Experience:

Three years of office experience required.

Bilingual Spanish Speaking Preferred

Minimum of one year experience in a medical office setting with medical records and/or front office.

Minimum of one year experience in a medical office setting with medical records and/or front office.

Knowledge of electronic medical records systems preferred.

Competencies:

1. Strategic Thinking/Problem Solving
2. Results Driven
3. Communication
4. Interpersonal Skills
5. Decision Making
6. Computer literate, ability to learn and utilize computer software programs.

Knowledge, Skills and Abilities Required:

1. Ability to organize and complete work assignments with minimal guidance.
2. Ability to perform multiple tasks simultaneously and work with constant interruptions.
3. Ability to deal with a diverse clientele both in person and over the phone.
4. Knowledge of medical terminology, medical office procedures, referrals, and EMR system
5. Knowledge of office equipment including multi-line phone system.
6. Proficient with computer software programs including Microsoft Office and Outlook
7. Ability to be highly organized and focused on details and accuracy.
8. Ability to utilize problem solving techniques.
9. Ability to work with minimal supervision.
10. High comfort working in a diverse environment.

CAN Required Trainings:

General Orientation HIPAA Sexual Harassment

Violence in the Workplace HIV/AIDS Health Stream Courses (as assigned)

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, audio visual, telephones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

1. Neat, professional appearance.
2. Sedentary- Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly in lift, carry, push, pull, or otherwise move objects. Involves sitting most of the time but may involve walking or standing for brief periods of time.
3. Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsible To: Practice Administrator

Employee signature below constitutes understanding of the requirements, essential functions, and duties of the position.

_

Patient Experience Expert Date

Practice Administrator (Signature) Date

CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

PId1399f465eb2-1184