Patient Experience Representative - Waltham at Boston Children's Hospital

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal applicants)

This position at Waltham and the schedule is Monday - Friday 8:30am - 5pm

This Patient Experience Representative will be responsible for:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting the patient encounter
  • Monitoring daily schedule and coordinating flow with clinicians/supervisor
• Administrative:
  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

To qualify, you must have:

• A high school level of education, Bachelor's Degree preferred
• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.


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