Patient Family Liaison (JR24-49928) - Masco Corporation
Morgantown, WV
About the Job
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Greets and receives patients, family members, donors and visitors into Rosenbaum Family House. Under general supervision performs a wide range of duties (process payments, coordinating facility/security issues, tours, resource referrals, assistance with fundraisers, light housekeeping, meal preparation) to provide a positive experience for patients, family members, and visitors during the patient's hospitalization.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High school diploma or equivalent.
2. Department Specific:
If Hired prior to 2/27/2020, Obtain certification in Basic Life Support by 7/31/2020 AND Naloxone training by 7/31/2020 - unless deemed not possible as a result of the temporary closure of testing centers due to circumstances such as pandemic.
If Hired after 2/27/2020, Obtain certification in Basic Life Support within 30 days of hire date AND Obtain Naloxone training within three (3) months from hire date - unless deemed not possible as a result of the temporary closure of testing centers due to circumstances such as pandemic.
PREFERRED QUALIFICATIONS:
EXPERIENCE:
1. 18 months experience in dealing with the public with an emphasis on customer relations highly desirable.
2. Experience maintaining recordkeeping functions (registrations, waitlist, computer database to keep accurate records).
3. 12 months Office experience including working with computers, data entry, answering phones and dealing with customers face to face.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Greets patients, family, visitors, donors, and volunteers upon arrival to Family House. Conducts guest check-ins, gives directions, processes payments, and provides available resources and tours of the facility.
2. Maintains record-keeping functions (registration book, wait list, payment processing, and computer database) to ensure the database and visitor book information is current.
3. Recognizes signs of persons experiencing distress or personal trauma and provides support. Offers to refer to Hospital chaplain, care management or other departments as needed.
4. Serves as a resource for volunteers, and other health care providers (ex: Doctors, care management, social workers).
5. Contacts community resources and other pertinent sources on family's behalf. Provides information about WVUH, the Morgantown area... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Greets and receives patients, family members, donors and visitors into Rosenbaum Family House. Under general supervision performs a wide range of duties (process payments, coordinating facility/security issues, tours, resource referrals, assistance with fundraisers, light housekeeping, meal preparation) to provide a positive experience for patients, family members, and visitors during the patient's hospitalization.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High school diploma or equivalent.
2. Department Specific:
If Hired prior to 2/27/2020, Obtain certification in Basic Life Support by 7/31/2020 AND Naloxone training by 7/31/2020 - unless deemed not possible as a result of the temporary closure of testing centers due to circumstances such as pandemic.
If Hired after 2/27/2020, Obtain certification in Basic Life Support within 30 days of hire date AND Obtain Naloxone training within three (3) months from hire date - unless deemed not possible as a result of the temporary closure of testing centers due to circumstances such as pandemic.
PREFERRED QUALIFICATIONS:
EXPERIENCE:
1. 18 months experience in dealing with the public with an emphasis on customer relations highly desirable.
2. Experience maintaining recordkeeping functions (registrations, waitlist, computer database to keep accurate records).
3. 12 months Office experience including working with computers, data entry, answering phones and dealing with customers face to face.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Greets patients, family, visitors, donors, and volunteers upon arrival to Family House. Conducts guest check-ins, gives directions, processes payments, and provides available resources and tours of the facility.
2. Maintains record-keeping functions (registration book, wait list, payment processing, and computer database) to ensure the database and visitor book information is current.
3. Recognizes signs of persons experiencing distress or personal trauma and provides support. Offers to refer to Hospital chaplain, care management or other departments as needed.
4. Serves as a resource for volunteers, and other health care providers (ex: Doctors, care management, social workers).
5. Contacts community resources and other pertinent sources on family's behalf. Provides information about WVUH, the Morgantown area... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Source : Masco Corporation
