Patient Health Navigator - MH Community Based Case Manager at Zepf

Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a Full-Time Case Manager (Health Navigator) for our Grant Team! The Case Manager (Health Navigator) provides direct services to help achieve better health and wellness. Advocates for consumers to obtain healthcare and other treatment services. The purpose of this position is to provide a wide range of community support and coordination of services to people experiencing serious mental illness and to ensure their needs are addressed. They assist clients with the development of short and long-term goals and the acquisition of community resources. Services will be provided with respect and in accordance with the client's rights. The person in this position participates in the development and coordination of the comprehensive care coordination and treatment plan, advocates for persons on their caseload, provides for assessment, linkage, and referral, coordinates crisis intervention services, and assists in the management of psychiatric and physical health symptoms. Levels of support required by people on caseload may vary greatly.

Job duties include but are not limited to:

• Provide direct services for consumers to help them achieve healthcare goals and improve health and wellness.
• Maintains clinical responsibility for those assigned clients who have either mental health diagnoses or co-occurring mental health and substance use disorders.
• In conjunction with the client, family and/or supportive others, and care team of assigned providers, develops and updates a strength-based Individualized Action Plan (IAP) for each client based on the completion of a case management assessment/IAP review as needed based on individual needs.
• Provides strength-based assessment of patients for care coordination needs, abilities, preferences, and goals, identifies objectives and interventions, and facilitates IAP updates, referrals, and linkage to appropriate internal and external resources based on assessed needs. Facilitates as a primary driving force of carrying out the treatment plan and facilitating warm hand-offs wherever clinically appropriate.
• Provides therapeutic client-centered evidence-based interventions including, but not limited to, treatment planning, discharge planning, service coordination, individual/group/family counseling, transition planning, wellness programming, resource access, advocacy, recovery planning, healthcare management, and participation in/facilitation of care coordination/team meetings/training.
• Monitors clients to identify potential relapse, changes in treatment needs/goals, change in the level of care, barriers to achieving goals, increase or decrease of progress, and effectiveness of the IAP.
• Completes required paperwork in accordance with timelines and standards required by the agency, regulatory bodies, and payors.
• Provides assistance to patients in gaining access to essential community resources via transportation using Zepf fleet vehicles and documenting accordingly per policies and protocols.
• Advocate on behalf of patients to obtain appropriate treatment and services.
• Work with healthcare, wellness, and mental health professional staff on-site and in the community to achieve treatment goals.
• Keep records on care management and collects data to maintain outcome measures.
• Attend all required training to ensure individual and professional growth.
• Commitment to health equity and National Culturally and Linguistically Appropriate Services (CLAS) standards and evaluation of program cultural competency performance.

• Bachelor's degree in social work, counseling, public administration, nursing, or related field, LPN or LSW preferred.
• High School Diploma, GED, or Associate's degree plus at least three years of experience with care coordination will also be considered.

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles in the course of business must be able to provide proof of insurance.

Join our team and enjoy comprehensive benefits designed to support your well-being and financial security! We offer a high deductible health plan with no premium cost per pay, along with a Health Savings Account featuring a generous $1,000 seed money ($2,000 for family coverage). Dental and vision coverage are also offered. Additionally, employees can take advantage of a 403b retirement plan with a company match of up to 3% and a company contribution of 2% after one year of employment, ensuring a solid financial future. We provide life insurance coverage equivalent to 1x annual salary. Time off benefits include sick leave, vacation, personal time, and holiday pay for 9 recognized holidays. Furthermore, we support your professional growth with tuition reimbursement and license reimbursement programs. Join us and thrive with our comprehensive benefits package!

EOE/M/F/D/V/SO

May be eligible for a bonus if certain conditions apply, including not having worked in Community behavioral health in the last 30 days.

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