Patient Intake Coordinator - Serenity Healthcare

Patient Intake Coordinator
Onsite - Nocatee, FL

Now more than ever, people are struggling with a variety of mood disorders including but not limited to depression and anxiety. We can help all of these people!  Serenity is seeking a Patient Intake Coordinator, who will primarily be helping patients understand the lifesaving benefits of medication, TMS, and Ketamine. Our Patient Intake Coordinators maximize patient care and healing by supporting our patients and allowing the provider to focus on diagnosis and treating their patients. We are looking for individuals that can not only empathize, educate, and coach our patients but also have strong documentation skills and can conduct assessments in a conversational manner. The right candidate will be a strong conversationalist and have the ability to steer a conversation.  

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  
 

Responsibilities 

• Provide the highest level of patient care through compassion and understanding. 

• Gather, review, and verify all pertinent information in relation to the patient and their visit.  

• Communicate directly with participating healthcare providers regarding patient’s care. 

• Educate our patients on the treatment options Serenity provides. 

Benefits 

• Career Advancement Opportunity 

• Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium) 

• Employee Referral Program  

• PTO  

• 10 Holidays Off (Paid) 

Minimum Qualifications  

• High School Diploma or GED.  

• Excellent verbal and written communication. 

• Previous experience working with computer-based information systems. 

• Proven ability to multitask in a fast-paced environment and maintain resilience in difficult situations. 

• 2+ year of experience in a full-time customer service role. 

About    
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.