Patient Logistics Specialist - HCA Healthcare

Description

Introduction

Do you want to join an organization that invests in you as a Patient Logistics Specialist? At North Texas Division Office, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

North Texas Division Office offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Logistics Specialist like you to be a part of our team.

Job Summary and Qualifications

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Responds to phone calls with a sense of urgency and, demonstrating good customer service skills
• Gathers initial information required to open new case/call(s) and prepares clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Receives and maintains EMTALA education, to prevent and or identify risk to facility and/or organization
• Establishes and maintains a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Helps to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility
• Maintains active inventory of bed availability within the community for non-HCA bed placements and admissions
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assists to schedule and prioritize discharge transports and supports the Patient Logistics Center by assuring rapid response to requests for services ( where applicable)
• Enters and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports.
• Ensures patient rights and confidentiality are maintained.
• Participates as an active and collaborative member of the multidisciplinary team.
• Deals effectively with dissatisfied customers and escalates cases to leadership for follow up
• Engages actively as a collaborative member of a high-performing team environment.

KNOWLEDGE, SKILLS AND ABILITIES:

• Possess good communication skills, verbal and written.
• Possess good organization skills and able to act on multiple tasks.
• Demonstrates ability to prioritize.
• Ability to self-manage by taking responsibility to initiate and take action.
• Ability to follow established policy and procedures when performing job functions.
• Ability to demonstrate good judgment and use critical thinking skills.
• Proficient and understands medical terminology
• Knowledge of basic hospital and transportation services with markets the PLC is serving.
• Interacts and communicates with others in a way that promotes a positive and cooperative work environment.
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously.
• Ability to channel concerns appropriately and to function calmly in stressful situations.

EDUCATION:

• Associate degree or higher preferred

EXPERIENCE:

• Prefer experience in a healthcare setting. (Acute Hospital, Outpatient Clinic or Practice etc.)
• Prefer experience in Behavioral Health (example Behavioral Health Tech)

Scheduling Requirements:

• 12 Hour Shifts - Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts – Required

Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistics Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.