Patient Outreach Rep (Bilingual English & Spanish) - InHealth MD Alliance LLC

With a track record of increasing growth, visibility, opportunity, and profits, our highly-regarded network of integrated health care providers seek a dynamic and talented Patient Outreach Representative to join our team.

At Inhealth MD Group we arrange to provide coordinated services to our patients. IMA benefits both patients and providers by reducing costs, improving care, and increasing communication between our affiliates. Our team consists of talented and dedicated people.

Our amazing benefits include,

• Low Cost Medical, Dental and Vision Insurance
• Voluntary Short Term & Disability Insurance
• Voluntary Illness and Accidental Insurance
• 401K
• PTO
• Vacation
• Paid Holidays Including Black Friday

Responsibilities & Duties

• Maintains patient privacy in accordance with company protocol.
• Assists with maintaining and updating provider panels, schedules, and clinic locations.
• Verifies patient insurance.
• Creates new patient records in the electronic medical record system.
• Schedules and confirms appointments for new patients without an existing appointment, patients who have not followed up with their provider, and patient referral appointments with specialist clinics.
• Follows up with specialty clinics on the status of referral appointments.
• Actively listens to patients and recognize needs identified during outreach calls.
• Assists patients with issues and/or inquiries during an outreach call.
• Arranges for transportation to and from appointments as requested by the patient.
• Documents and maintains accurate patient records and tracking/reporting spreadsheets.
• Provides excellent customer service during every patient interaction.
• Collaborates and corresponds with clinical and Patient Services team members to improve interdepartmental communication and workflows.

Qualifications & Skills

• High school diploma required.
• Minimum GPA 3.0.
• Bilingual in English and Spanish preferred.
• Possess at least 1 year of customer interaction experience.
• Call center and/or collection agency experience desired.
• eClinical Works experience preferred.
• Strong customer service skills and enjoy working with people.
• Efficient time management skills.
• Highly dependable.
• (Bilingual English & Spanish)
• Able to follow instructions, policies, and procedures.
• Meets all productivity standards, deadlines, and adheres to work schedule.
• Strong problem solving and troubleshooting skills with precise attention to detail.

IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state and local anti-discrimination laws, regulations and ordinances.

IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program

IMA maintains a drug-free workplace in accordance with applicable Federal and State laws.