Patient Registration I - Patient Access - Troy - Resource - Kettering Health

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview:

Kettering Health Troy 

• Kettering Health Troy, formerly Troy Hospital, a three-story, nearly 150,000-square-foot hospital using the latest technology and offering several outpatient services. 
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department in 2020.
• Services include cardiac testing, emergency, intensive care, lab, imaging, surgery and a medical office building for physician practices.  
• 28 bed facility.  

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications: 

• Previous registration or scheduling experience strongly preferred
• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner 
• Flexible schedule to fit staffing needs.

Education:

• High school diploma required
• One or more years of medical office or customer service experience required