Patient Relations/Administrative Specialist - TidalHealth

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News’ Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.

Patient Relations/Administrative Specialist Position Summary

Coordinates and performs administrative functions for the Hospitalist practice, to include supporting the Medical Director, Senior Practice Manager and all providers. Assists with the departmental onboarding, orientation and retention of providers within the group. Serves as an ambassador of the practice and is responsible for enhancing patient relations, facilitating the resolution of patient concerns to improve HCAP scores.

Patient Relations/Administrative Specialist Position Requirements

Education

• High School graduate or equivalent required.
• Associates Degree required; Bachelors Degree preferred. High school diploma and 3 years of additional related experience over and above the 5-year minimum requirement may be considered in lieu of Associates Degree.

Experience

• At least 5 years of administrative or supervisory/management/coordination experience required.
  
• Must be proficient in Microsoft Office Suite, particularly Excel.

Patient Relations/Administrative Specialist Schedule

• Primarily, day shift, typically Monday through Friday.
• May be required to work on evenings and weekends as needed.

Patient Relations/Administrative Specialist Benefits

• At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.

• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

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