Patient Resource Specialist - Dallas Fort Worth, TX - Vivo Infusion

VIVO Infusion, LLC

Patient Resource Specialist

Dallas - Fort Worth, TX

Remote Home Office w/ Travel to DFW area Vivo clinics

Vivo Infusion Patient Resource Specialist:

The individual in this position will be responsible for reviewing insurance benefits including any financial responsibilities with patients. The Patient Resource Specialist will educate and enroll patients in any qualifying financial resource programs and insurance plans. They will act as a liaison between the patient and Patient Access to maximize revenue collection. This individual will ensure that patients understand their insurance benefits and must have the ability to answer any questions regarding financial concerns.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient. These treatments are delivered by a highly-skilled, clinical nursing staff and monitored by board-certified advanced practitioners.

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/

Compensation: $23.00-24.00 / hour

Benefits Offered:

• Medical, Dental, Life, Vision

  • Option for HSA with Employer Contribution

• 401K with Match up to 4%

• PTO (4+ Weeks/year Accrual for FT)

• Wellness Reimbursement Program

• Employee Referral Bonus

• Tuition Assistance Program

• Employee Assistance Program

• Short & long-term disability

• & More

Employment Type & Schedule:

• Full-Time

• Monday-Friday

• 8:00am-4:30pm

Reports To: Patient Resource Manager

Primary role responsibilities:

• Educate and inform patients on insurance benefits and financial responsibilities.

• Ensure patients are evaluated, educated and enrolled in medication/administration assistance programs, external and internal financial programs.

• Manage a case load of patients in an assigned territory, build a relationship with patients, answer questions and act as an advocate for patient needs around insurance and financial management of healthcare expenses.

• Ensure access to the best financial resources available for patients with consideration of company revenue.

• Input all documentation of conversations with patients and insurance carriers into EMR.

• Effectively convey written and verbal information to patients, patient families, supervisors, insurance contacts, and Clinical Operations (COPs) staff

• Interface with the Patient Access Department on insurance eligibility and benefits

• Communicate and maintain contact with Patient Access and management regarding patient’s accounts, which include subjects such as: COB issues, EOBs, APPs, authorizations/referrals to discuss patient responsibility portions.

• Communicate with the Patient Access and COPs regarding patient concerns, providing solutions to patient’s issues or following up on additional assistance needed from leadership.

• Investigate any insurance issue concerning loss of coverage and determine a course of action (i.e. Appeals, Dept. of Labor, and Dept. of Insurance)

• Review EOBs and account notes to assess and advise on patient responsibility.

• Recommend various insurance options such as Cobra, EGHP, Medicare, and other insurances to analyze and determine a course of action, during open enrollment and as applicable.

• Assist patients with payments, payment plans and/or discuss patient balances, and resolve before the collection process.

Additional duties and responsibilities:

• Assist in various projects and perform other duties as assigned

• Maintain patient records and confidentiality

• Develop effective communication for the Home Office to promote a positive image with clinics, patients, visitors, co-workers, physicians, office personnel, and external agencies

• Devote oneself to outstanding customer service for all customers, internal and external

• Maintain an in-depth knowledge of eligibility rules and insurance policies

• Encourages team building with staff; demonstrates and supports the MPP PRIDE culture

• Attend necessary meetings related to clinic and department activities

• Travel as needed to home office or other destinations

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

This role requires travel to Vivo clinics in the Dallas Fort Worth, TX region. The person in this position must be able to operate and drive a vehicle to work sites.

The employee is frequently required to sit, stand, type, hear, speak, walk, talk, and lift and/or move up to 20 pounds. This role requires excellent visual dexterity and manual dexterity.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.