Patient Scheduling Facilitator - St. Luke's Hospital

• JOB SUMMARY
  • The Patient Scheduling Facilitator, under the direction of the Director- Access Center and the RN- Access Center, is the initial point of contact for patients entering the Health System for care. The Facilitator-Access Center is responsible to provide exceptional customer service, maintain the highest level for professionalism with each interaction, and support those with diverse needs.
• MINIMUM QUALIFICATIONS
  • Education: High School graduate or equivalent.
  • Experience: N/A
  • Licensure/Certification/Registration: N/A
• PREFERRED QUALIFICATIONS
  • Education: Formal Medical Terminology.
  • Experience: Medical or health insurance office experience to include electronic health record and/or scheduling experience. One (1) year customer service experience.
  • Licensure/Certification/Registration: N/A
• KNOWLEDGE, SKILLS AND ABILITIES
  • Computer skills in Meditec, Microsoft suite, advanced keyboarding and phone etiquette. Familiar with medical terminology and ICD-10 and CPT codes. Customer service skills. Ability to organize and service large volumes of information. Excellent follow through. Abilities to determine complete and accurate patient billing information. Communication activities promoting positive patient relations and prompt reimbursement. Ability to problem solve.
  • READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
  • WRITING - Basic: Ability to write simple correspondence.
  • SPEAKING - Basic: Ability to speak simple sentences.
  • MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• PHYSICAL DEMANDS AND ENVIRONMENT
  • PHYSICAL DEMANDS
    • Ability to talk, hear, sit, stand, and reach for a period of eight (8) hours
    • Stand - Occasionally Under 1/3 (1-2.5 hours)
    • Walk - Occasionally Under 1/3 (1-2.5 hours)
    • Sit - Continuously Over 2/3 (5.5 – 8 hours)
    • Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
    • Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
    • Stoop, squat, kneel, or crouch - Occasionally Under 1/3 (1-2.5 hours)
    • Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
    • Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)

  • LIFTING REQUIREMENTS

    • Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
    • Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

  • WORK ENVIRONMENT

    • Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
  • WORKING CONDITIONS
    • Typical office environment

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