Patient Service Rep (Portland) at Nagler Group

If you're seeking an opportunity with a thriving company in a stable industry, and you value collaboration, we invite you to consider joining our team in Portland, ME as a Patient Service Representative. This is an exciting chance to contribute to a growing healthcare organization, and we encourage applicants with prior healthcare knowledge or experience in customer service and administration to apply today. If you are interested in being considered for this role, please send your resume directly to kholland@naglergroup.com TODAY!

Responsibilities:

• Appointment Management: Schedule, reschedule, and cancel patient appointments, making sure scheduling processes are well-organized and meet patient needs.
• Phone Support: Provide quality phone support to both internal and external customers, adhering to established quality metrics, and addressing inquiries and concerns professionally.
• New Patient Coordination: Oversee the process of onboarding new patients, ensuring they have a positive and informative introduction to our healthcare services.
• Patient Communication: Respond to patient requests through incoming phone calls, portals, or written requests, ensuring patients receive prompt and helpful assistance.
• Check-In and Check-Out: Perform patient check-in and check-out activities as appropriate, ensuring a smooth and efficient experience for patients.
• Financial Transactions: Collect copays and outstanding balances as part of the financial procedures.

Requirements:

• Education: High school diploma or equivalent.
• Experience: A minimum of 3 years of experience working in an administrative and/or customer service-oriented environment.
• Preferred Experience: Previous experience in a medical environment 
• Must be able to pass a background check

If you meet these requirements and are eager to be part of a growing healthcare organization that values its employees and patients, we encourage you to apply today. Join our collaborative team and contribute to the continued success and quality of our healthcare services.



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