Patient Service Representative (Unit Coordinator) Full-time, PRN - Connections Health Solutions

What You'll Do:

The Patient Service Representative (Unit Coordinator I) provides administrative and clerical support of clinical services. This position oversees the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit. 

• Registers individuals for services, including verification of insurance eligibility, enrollment with the RBHA, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).
• Works collaboratively with the clinical team and communicates any concerns regarding a patient's presentation (psychiatric or medical) to the appropriate discipline.
• Greets and receives visitors. Maintains security by following procedures, monitoring logbook, issuing visitor badges.
• Oversees episode of care in Electronic Health Record (EHR) with accuracy and efficiency.
• Coordinates the discharge of patients with other inpatient facilities and within the EHR.
• Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
• Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit. 
• Coordinates the ordering of patient meals, equipment, and maintains unit supplies necessary for daily activities.
• Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors, and vendors.
• Answers incoming calls, provides information, transfers calls and/or takes messages as necessary.
• Performs all other duties as assigned.  

What You'll Bring:

• High School Diploma or Equivalent 
• 1 year of exceptional service customer service-oriented work experience
• 3 years of clerical experience
• Current Notary or have the ability to become a notary within the first 90 days
• Must be able to perform Safe Clinch patient restraint techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It would be great if you had:

•   Previous behavioral health experience

What We Offer:

The typical hiring range for this role in Washington is $21.28 - $26.12 per hour.

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Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.