Patient Services Representative - Metropolitan Jewish Health System
New York, NY 10006
About the Job
Our groundbreaking hospice and palliative care programs offer a broad range of facility based services, as well as in the community, to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care.
Why work for MJHS?:When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals. You take care of our patients, residents and health plan members, and we will take care of the rest!
Benefits include:
- Sign-on Bonuses OR Student Loan Assistance for clinical staff
- FREE Online RN to BSN and MSN degree programs!
- Tuition Reimbursement for all full and part-time staff
- Dependent Tuition Reimbursement for clinical staff!
- Generous paid time off
- Affordable medical, dental and vision coverage for employee and family members
- Two retirement plans! 403(b) AND Employer Paid Pension
- Flexible spending
- And MORE!
MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)
Responsibilities:
The Patient Representative plays an integral role in improving the patient/family experience while on hospice service. The Patient Representative provides supportive calls to the patients and families at end of life, maintains patient experience data and communicates patient/family needs and concerns to the teams and Quality Review Coordinator.
- Manages coordination of calls as initiated by workflow and as initiated by primary members of the IDT, noting need to follow up with phone calls and visits.
- Participates and contributes to the Interdisciplinary Team Process.
- Mandarin/Cantonese preferred.
- Displays professionalism during all communication with patients, families and co-workers.
- Reports all Patient Experience Program shift occurrences and complaints.
High School Diploma or equivalent required
Prior experience working within a healthcare environment, hospice preferred knowledge of hospice HIS requirements
Excellent verbal and written communication skills
- Use of various computer programs including Microsoft Word, Excel, and Power Point
