Patient Services Representative - Vista Community Clinic

Overview

Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Responsibilities

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

• Greet patients in-person and via telephone
• Verify insurance eligibility and copy insurance cards
• Perform financial and eligibility screening for clinic programs
• Print daily schedule and confirm next day’s appointments
• Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
• Make follow-up appointments for referrals from other sites
• Call, reschedule  and mail letters to all N/S patients
• Responsible for patients checking in through completing encounters, personal records forms, etc. 

Qualifications

Minimum Qualifications

• High school graduate or equivalent
• One year customer service experience
• Bilingual English/Spanish
• CPR Certification (including BLS Child, Infant, Adult with one-time hands-on skills training)  

Required Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Health/Dental Records systems, NextGen preferred
• Effective verbal and written skills necessary for communication with patients/clients, clinicians and other staff
• Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability to type minimum 35 WPM
• Ability and willingness to meet the organization’s attendance and dress code policies
• Ability to handle confidential materials and information in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities; proficient in Microsoft Office products, specifically Word and Excel

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Pay Range

$21.00