Patient Services Specialist- Float - COFMC
Ada, OK 74820
About the Job
POSITION TITLE: Call Center Representative/ Patient Services Specialist - Float
DEPARTMENT: Patient Services
NATURE OF POSITION: The Call Center Representative/Patient Service Specialist – Float will ensure accurately, timely and proper check-in and check-out procedures. In addition, the position should have knowledge and understanding of the proper procedures for verifying insurance, completing demographics, and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must be knowledgeable of The Clinic procedures. You must maintain patient confidentiality and abide by The Clinic (COFMC) policies and procedures. The position will be in daily contact with Lead/Supervisor for The Clinic placement. **Must be willing to work at all locations**
MINIMUM QUALIFICATIONS:
High School graduate or equivalent required
Must be at least 18 years of age
Medical/Dental office experience preferred
Customer service experience required
Ability to work and communicate with a multidisciplinary healthcare team and the public
Basic computer skills required
Superior phone etiquette
Must be able to sit, stand, walk, bend, and/or lift for extended periods of time
RESPONSIBILITIES:
- Checks in/out patients for appointments and collect co-pays and account balances, if applicable
Enters sliding fee information, if applicable
- Looks up and schedule, reschedule, or cancel appointments for patients
Schedules and processes appointments
Answers calls in a professional and courteous manner
Filters and directs calls as appropriate
Maintains provider schedules by making proper appointments
Participates in agency-sponsored staff training (safety, OSHA, etc.)
Protects the confidentiality of patients and their records at all times by complying with the Clinic’s patient confidentiality and HIPAA policies and procedures
Provides guidance as needed to departmental employees regarding the Clinic’s policies and procedures
Keeps workspace neat and organized
Maintains a professional demeanor
Exhibits a positive attitude and a commitment to the basic mission of the organization
Exhibits caring qualities consistent with the values of a community health center
- Exhibits awareness of cultural factors and shows competence in reducing barriers to the accessibility of health care services
- Addresses patient complaints as outlined in patient complaint resolution
- Completes and submit all departmental specific reporting timely as requested
- Perform job duties at various clinic locations.
- Performs other duties as assigned
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