Patient Services Specialist at TEKsystems

Job Description: We are seeking a dedicated and customer/patient-focused individual to join our Patient Services team within our surgical office. In this role, you will support patients over the phone in their scheduling needs via inbound calls. We strive for first-call resolution for appointment scheduling, canceling, rescheduling, patient registration, and documentation in accordance with patient privacy and safety standards.

Responsibilities:

• Answer incoming calls in a timely and professional manner. The successful candidate will take an average of 40-60 calls per day in a typical 8-hour day. 
• This role is not patient facing, it will be all back-end duties.
• Schedule appointments and update patient records.
• Assist with patient inquiries and direct calls to appropriate personnel.
• Identify patients’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Document all call information according to standard operating procedures.
• Maintain confidentiality of patient information.

Qualifications:

• 1 year of experience in a call center environment. 
• Prior healthcare experience preferred.
• Prior EMR experience preferred.
• Previous healthcare experience preferred but not required.
• High school diploma or equivalent.

Details: 

• Pay: $18 - $20/hr. based on related experience.
• Pay cycle – weekly | medical, dental & vision benefits offered.
• Schedule: Monday – Thursday | 8:00am – 4:30pm & Friday 8:00am – 12:00pm (36 hours per week)
• Onsite position – 5 days per week. 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this role may include the following: 

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.