Patient Support Specialist - MainStreet Family Urgent Care

Patient Support Representative (Full-Time) – Birmingham, AL

MainStreet Family Care manages a rapidly expanding network of Urgent Care clinics across Alabama, Florida, Georgia, and now North Carolina, with ongoing growth plans.

We're seeking a dedicated Patient Support Representative to join our Revenue Cycle Management team at our corporate headquarters in downtown Birmingham, AL. 

Our ideal candidate excels in customer service, handles inbound calls efficiently, and thrives in a collaborative team environment.

Location Requirements:
- Birmingham, AL 35203: Must reliably commute or plan to relocate before starting work (Required); this is not a remote position

Responsibilities:
- Answer incoming calls and provide a welcoming first impression of the company
- Respond promptly and courteously, following established policies and procedures
- Properly triage calls according to company guidelines
- Assist patients and responsible parties with account inquiries
- Process patient payments and set up payment plans per billing policies
- Verify patient insurance coverage and benefits
- Manage emails and faxes via Outlook group email
- Provide comprehensive administrative support including scanning, copying, and data entry
- Prepare and submit medical records to insurers and other requesters
- Support the Revenue Cycle Management department and undertake additional duties as assigned

Schedule:
This position follows a rotating 5/2 shift schedule:
- Week 1: Monday, Tuesday, Wednesday, Saturday, Sunday
- Week 2: Thursday, Friday

- Weekday Shift: 8:30 AM - 8:30 PM
- Weekend Shift: 1:30 PM - 9:30 PM

Qualifications:
- High School Diploma or GED required
- Proficiency in Microsoft Office Suite required
- One (1) year of professional office experience preferred
- Strong verbal communication skills, especially over the phone
- Knowledge of insurance verification processes preferred
- Attention to detail and accuracy in data entry
- Ability to work independently and collaboratively within a team

Compensation and Benefits:
- Starting salary of $18 / hr
- Health, dental, and vision benefits
- Supplemental insurance options
- 401K retirement plan
- Paid time off

Next Steps in the Recruitment Process

- If you are chosen to be moved forward in our recruitment process, the next steps will include:
  - Recruiter Phone Screening
  - Pre-Employment Assessment
  - Final Interview with Hiring Managers

Join MainStreet Family Care and contribute to our mission of providing excellent patient support as part of a growing healthcare network. Apply today to be part of our dynamic team in Birmingham!