Payment Operations Manager (EFT) - First Commerce Credit Union

Payment Operations Manager

The primary purpose of this position is to assist First Commerce in fulfilling our Vision of Empowering Generations, Transforming Communities This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.

The Payment Operations Manager is responsible for overseeing and managing the daily operations of the Payment Operations team. This role ensures the efficient and accurate processing of payments, compliance with relevant regulations, and the continuous improvement of payment systems and processes.

RESPONSIBILITIES:

• Monitor and manage payment processing workflows systems.
• Monitor and manage cash management and the Federal Reserve services.
• Manage daily activities of payment transactions, establishing priorities, and providing oversight for complex problems.
• Lead, mentor, and develop the payment team (e.g. ACH, drafts, wires, cards).
• Manage internal and external courier.
• Drive projects and roadmap deliverables.
• Foster a collaborative and high-performing team culture.
• Ensure compliance with all relevant payment regulations and standards.
• Stay up to date with changes in payment regulations and industry best practices.
• Identify opportunities for process improvements and implement solutions to resolve friction points.
• Collaborate with IT and other departments to enhance payment systems.
• Build and maintain strong relationships with leadership to coordinate continuous improvement of payment products.
• Develop and maintain documentation for payment processing procedures.
• Generate regular reports on payment processing performance and KPIs.
• Analyze data to identify trends, issues, and opportunities for improvement.
• Present findings and recommendations to senior management.
• Be a point of contact for internal and external stakeholders regarding payment processing issues.
• Collaborate with other departments to ensure seamless payment operations.
• Experience with managing relationships with payment processors and other third-party vendors.
• Ensure appropriate audit trails are maintained.

Other Responsibilities:

• Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida and any applicable State laws for financial centers located in other States.
• Complies with Reg E, BSA, OFAC and CIP requirements such as reporting suspicious or unusual activity to manager.
• Fully supports in actions and words First Commerce's Vision, Mission, Core Values and Service Standards.
• Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in a related field (finance, business management, logistics, process management, or accounting) or a combination of education and work experience.
• Minimum five years of work experience related in banking/credit union payment processing systems and regulations (e.g. The Federal Reserve, NACHA, etc.).
• Minimum three years of managerial or leadership in electronic payments.
• Preferred experience with Symitar-related products (e.g. Image Center, Synergy, Synapsys, etc.).
• Ability to work in highly collaborative and dynamic work environment.
• Demonstrated ability to think globally and drive results and efficiencies.
• Proficiency in Microsoft Office products.
• Strong organizational, planning, analytical, and problem-solving skills.

Benefits:

We know satisfied employees are key to a thriving business and are pleased to offer:

• Competitive annual salary (to be disclosed to candidates meeting minimum qualifications)
• Health, dental, vision, disability, life, and pet insurance options with generous company sponsorship which includes free 24/7 mental & behavioral telehealth coverage
• Two (2) weeks paid time off (this increases to 3, 4, and 5 weeks with additional years of service)
• One (1) week sick leave (this increases to 2 weeks with additional years of service)
• Eleven (11) paid holidays, one (1) personal floating holiday, and paid volunteer time
• 401k with up to 4% employer match, vested from your first day on the job
• Eco-friendly cash bonus for carpooling, biking, or using public transportation
• Professional development programs, scholarships, and internal committee leadership opportunities
• Charitable contribution matching
• Exclusive rewards and discounts on things like movie tickets, travel, shopping, and more
• Referral incentives for mortgage products and recruitment
• Fun perks in the office with a company culture where you are more than just a number

If you think you'd be a good fit, we'd love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.