Payroll Operations Trainer - FrankCrum

FrankCrum is a Top Workplace!

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

Click here to learn more about FrankCrum!

The Role You'll Play to Create Success

We are happy to announce full-time, on-site, Payroll Operations Trainer position filled with many exciting opportunities in Clearwater, FL! This job contributes to the mission of FrankCrum by providing payroll related training, coaching, and mentoring to new and existing employees.

1. Develops, facilitates, and delivers training for new employees on compliance, systems, payroll processing and operations regarding policies, procedures, and regulations.
2. Develops and maintains high quality training content, such as presentations, assessments, and practice exercises, and the development of multimodal content; makes recommendations for new training courses or revisions to existing training courses.
3. Supports Payroll Operations Management with developing, facilitating, and delivering training for  existing employees on wage and hour topics, regulatory changes, system enhancements, and advanced payroll topics to support ongoing staff development.
4. Reviews completed work for thoroughness, accuracy, timeliness, proper communication and adherence to applicable policies, procedures, and Federal, State and Local regulations; identifies needed corrections and provides follow-up guidance and instructions as needed
5. Evaluates and maintains the results of the quality of delivered training using evaluation forms, assessments, role-playing scenarios, client simulations, regular check in meetings, and other feedback measures developed to analyze training effectiveness; provide Quality Assurance and Training Manager feedback on the development of each team member.
6. Assists Payroll Operations Management with the development of payroll policies and procedures by recommending process or system improvements and/or changes.
7. Assists Payroll Operations Management with various projects including but not limited to year-end tasks, basic tax adjustments, reconciliations, updating new hire packets for documents changes, maintaining MFC Resources tab with updated documentation, etc.
8. Acts as a mentor for payroll team members for various needs including but not limited to assisting with payroll and system questions, guidance, training,.
9. Assists new team members to ensure a smooth and positive transition from training to their assigned payroll team after completing new hire training.
10. Assists with assignment of clients to trainees before transition to ensure processing schedules are established to meet daily and weekly payroll processing expectations.
11. Monitors payroll tasks such as the Unpaid and Untransmitted Direct Deposit Listing and Paid Termed Employee notifications and daily payroll status ensuring compliance with internal procedures.
12. Manages team members’ schedules when they are out of the office, disperses workload to ensure proper coverage for all accounts and that client requests are responded to in a timely manner.

The Attributes We Seek

Keys to success in this position include knowledge at an advanced level regarding Federal, State, and local regulations regarding wage and hour topics, premium overtime, tipped, certified, job costing, piecework, multistate payroll processing, etc.
Three (3) years of payroll processing experience and a high school education or equivalent is required. A Fundamental Payroll Certification (FPC), or the ability to receive the certification within the first two testing cycles, is required.
A Certified Payroll Professional (CPP) certification and training experience is highly preferred.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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