People & Culture (HR) Generalist - Points North

Points North is looking for a dynamic and motivated People and Culture (HR) Generalist to join our growing People and Culture team! In this role, you will be responsible for a variety of functions, including recruitment and talent acquisition, organizational development, employee relations, and benefits administration. The ideal candidate will have a strong understanding of HR best practices, excellent interpersonal skills, and a passion for fostering a positive workplace culture. 

What You’ll Be Doing: 

Recruitment and Talent Acquisition: 

• Manage the end-to-end recruitment process, including job postings, candidate sourcing, interviewing, and facilitating a smooth offer to onboarding experience  

• Collaborate with hiring managers to understand headcount needs and develop effective recruitment strategies based  

• Enhance employer branding through outreach initiatives and online presence  

Organizational Development: 

• Assist in the design and implementation of training and development programs 

• Support performance management processes, including goal setting and bi-annual performance reviews cadences 

• Participate in career architecture refresh developing clear career pathing for employees  

• Promote employee engagement initiatives and contribute to a positive organizational culture 

Employee Relations: 

• Serve as a point of contact for employee inquiries regarding policies, procedures, and workplace issues 

• Address and resolve employee concerns and conflicts in a timely and professional manner 

• Conduct exit interviews, bi-annual employee engagement surveys, new hire feedback and stay interviews with employees; analyze feedback for continuous improvement 

Benefits Administration: 

• Support employee benefits programs, including health insurance, retirement plans, and leave policies 

• Assist employees with benefits enrollment and inquiries 

• Stay updated on benefits trends and regulations to ensure compliance 

People and Culture Support: 

• Maintain accurate and up-to-date employee records and documentation 

• Assist in the development and implementation of company policies and procedures 

• Active member of the Culture Committee  

• Support various projects and initiatives, as needed 

We're Looking For: 

• Bachelor’s degree in Human Resources, Business Administration, or related field; or relevant equivalent experience in the field   

• 3 years of experience in an employee facing People and Culture role (Recruitment, HRBP, HR Generalist) 

• Minimum of 6 months experience in a high growth SaaS or agency environment  

• Strong knowledge of HR principles, practices, and employment laws 

• Excellent communication and interpersonal skills 

• Strong problem-solving abilities and attention to detail 

• Ability to handle sensitive information with confidentiality 

• Proficient in Microsoft Office Suite, Applicant Tracking, and HRIS systems 

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