People Operations Partner - Calabrio

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a People Operations Partner to join our growing team. Key areas of accountability and focus will be compliance, leave administration, audits, benefits administration, and HRIS reporting. This key role will help to develop a comprehensive total rewards strategy that supports our business goals and enhances our ability to attract, retain, and motivate top talent.

What you’ll be doing:

• Maintain US state unemployment, payroll, workers' compensation, and leave registration as applicable.
• Manage and own annual compliance and filing requirements in close collaboration with the Finance and Tax team.
• Make improvement recommendations and oversee the administration of employee benefits programs, retirement savings, and other perks.
• Ownership of benefit configuration, plan participation audit, and vendor integration files.
• Create and run/prepare standard and ad hoc reports, global analytics, and data trackers using the company’s HRIS system.
• Manage compensation planning strategy in partnership with People Business Partner team including annual comp review, annual incentive programs, and annual market data analysis.
• Identify opportunities to improve existing processes and systems through gap analysis for enhanced efficiency, effectiveness, and service, and programs improvements to meet Calabrio’s HR goals.
• Assist with systems integrations including: testing, and executing the pilot, implementation, and deployment of new enhanced software.

Success Criteria:

• Strong collaborative, team player who enjoys working in a highly cross-functional team
• Change-maker, someone who is excited about revamping and streamlining processes for better efficiency.
• Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
• Must be subject-matter-aware and diligent master of all related areas.
• You enjoy deep-diving into complex and country-specific topics to find & implement simple, scalable, and pragmatic solutions.

Requirements

• Experience performing full-cycle Payroll and Benefit administration is advantageous.

• 3-5 years' experience in a People Operations function.
• Experience in working with leave management, compliance and audits.
• Workday (HRIS) experience preferred.
• Experience in a high volume, multi-entity, multi-state, Payroll shared service-based environment.
• High attention to detail
• Knowledge of state and federal wage and tax laws and overtime requirements.
• Excellent written and verbal communication skills, able to effectively communicate with senior leadership, employees and team members.
• Local to the Minneapolis, MN area and comfortable working in a hybrid environment

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion for innovation.
• Innovative product culture and project exposure.
• Training and development from industry-leading experts.
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

Ready for Exponential Career Opportunities? Apply now