People Partner Coordinator - Resource Informatics Group

Role- People Partner Coordinator
Location - 123 Main Street, Lansing, Michigan

Job Description -
Actual Job title - People Experience Guide
Location - Location can be remote in any low-cost area in US.

THIS IS WHAT YOU'LL DO

• Ensure a positive experience for employees by providing day-to-day support on People Team-related policies and programs
• Use case management system to interact with employees to track cases for trends and ensure proper documentation
• Help drive the content on processes and initiatives introduced by the People Team for the Open Access (self-service) knowledge base
• Assists and encourages employees to make effective use of Open Access (i.e. Self-service), knowledge management, case management tool, and any other People systems available to them in order to drive rapid resolution
• Collaborate with the broader People Operations team, People Team COEs (Total Rewards, Recruiting, Talent Development), and the Business Partners and People partners to provide feedback and support
• Partner with People Team, IT, Facilities, and other cross-functional partners to ensure the onboarding and offboarding processes are delivering the right employee experience
• Responsible for escalation of issues in a timely manner to ensure an effective employee experience while remaining engaged in resolving the issue
• Ensure that all critical administrative transactions, like the I-9 or background check process, are accurate and handled in a timely and compliant manner
• Provide exceptional service to questions and issues received from employees
• Help maintain and audit employee personnel files
• Provide support to overall People Team initiatives when necessary