Personal Injury - Bilingual Case Manager - AK Law Firm

About AK Law Firm

AK Law Firm (AK) is a growing personal injury law firm, has an exciting full-time employment opportunity for a Bilingual Case Manager in our Houston office.
 
Here at AK Law Firm, we are redefining the work environment culture of personal injury law firms. We value our clients as well as valuing and appreciating our employees. We offer great compensation, a rich benefit package (firm pays for 90%-100% of benefits) and a thriving work culture.

We are looking for people with the right abilities (and not just work history) so we can train you to be the best within our industry. For this reason, experience is not needed as long as you have the right skills to come in, work hard and improve every day. This job is for someone who wants to better their life by challenging themselves every day.
  

Overall Duties and Responsibilities will include, but are not limited to:

• Responsible for completing weekly client calls to check in with clients and confirm treatment is occurring.
• Perform initial client calls within 24 hours of case assignment.
• Will be responsible for managing the treatment of up to 100 clients.
• Assist clients in finding medical providers.
• Follow up proactively with medical providers as needed to confirm clients are receiving appropriate treatment.
• Maintain your client's file completely, including continually updating all relevant sections of the digital file.
• Follow all established standard operating procedures to prompt leadership (as necessary) for decisions and instructions to maneuver cases through phases appropriately.
• Arranging transport (Uber) to and from treatment, as needed, for clients.
• Respond to all emails in a timely manner.
• Responsible for proactively communicating any provider issues with Supervisor.
• Prepare liability correspondence and demand letters
• Acquire and review medical and billing records throughout the treatment phase of the case
• Accurately maintain case management data in Filevine (case management database)

Qualifications:

- At least 4 years personal injury case manager experience.

- Strong knowledge of legal terminology and procedures

- Proficiency in data entry and file management

- Familiarity with local medical providers and procedures

- Excellent written and verbal communication skills

- Ability to prioritize tasks and manage time effectively

- Knowledge of phone etiquette in a professional setting

This position offers the opportunity to work in a dynamic legal environment, gain valuable experience, and make a meaningful impact on clients' lives. If you are passionate about the law and helping others navigate the legal system, we encourage you to apply for this rewarding role.

At the AK Law Firm, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees.

The AK Law Firm is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The AK Law Firm Equal Opportunity/Affirmative Action Employer is dedicated to a policy of compliance with all federal, state and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

Consistent with the provisions of the American with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

Equal Opportunity Statement
The AK Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
 

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