Pharmacy Operations Manager - United Therapeutics
Melbourne, FL
About the Job
California, US residents click here (https://www.unither.com/docs/UNITHER%20Applicant%20Notice%20-%20%2812-22-23%29%20Final%202.15.24%20Combined%20EN%20and%20French.pdf#page=9) .
The job details are as follows:
What We Do
We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial hypertension and other life-threatening diseases. Toward this goal we have successfully gained FDA approval for five medicines, we are always conducting new clinical trials, and we are working to create an unlimited supply of manufactured organs for transplantation.
We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation (PBC). Our public benefit purpose is to provide a brighter future for patients through (a) the development of novel pharmaceutical therapies; and (b) technologies that expand the availability of transplantable organs. At the same time, we seek to provide our shareholders with superior financial performance and our communities with earth-sensitive energy utilization.
Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of “medicines for life”. We continue to research and develop treatments for cardiovascular and pulmonary diseases, and other orphan diseases.
How you’ll contribute
The Pharmacy Operations Manager manages daily operations of our pharmacy programs, ensuring patients receive the necessary support to access therapy and maintaining compliance with contracted services. This role involves building strong relationships with pharmacy partners, monitoring performance, identifying process improvements, and collaborating with cross-functional teams. Additionally, the Manager prepares business review materials, tracks pharmacy data for accuracy, and ensures compliance through regular audits.
+ Channel Operations – Manage the day-to-day operational performance of our specialty pharmacy network and embedded patient support programs. Build and maintain strong working relationships with SP partners. Collaborate with trade & distribution, the patient support program, and the FRM team to address non-clinical barriers to accessing therapy. Support Pharmacy Operations management in overseeing work in progress and managing pharmacy escalations.
+ KPIs – Monitor and drive operational program performance to ensure an optimal patient experience during therapy initiation and continuation
+ Process Improvement – Identify and recommend opportunities for program enhancements and new capabilities. Set goals and objectives, and work cross-functionally to implement improvements
+ Business Reviews – Prepare business review slides and participate in quarterly business reviews
+ Data and Compliance – Track and validate pharmacy data to drive continuous improvement in data accuracy. Ensure compliance through regular auditing.
+ Work closely with Patient Relations leadership team to implement new pharmacy driven support programs and initiatives
+ All other duties as required
+ All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies
For this role you will need
Minimum Requirements
+ H.S. Diploma or General Education Degree (GED) or Associates Degree with 10+ years of relevant experience with patient support programs, trade and distribution, or related functions or
+ Bachelor's Degree with 8+ years of relevant experience with patient support programs, trade and distribution, or related functions or
+ Master's Degree with 6+ years of relevant experience with patient support programs, trade and distribution, or related functions
+ Experience with patient support/experience programs
+ Specialty pharmacy/channel operations data exchange and integration experience
+ Strong communication and interpersonal skills, with the ability to effectively engage with cross-functional teams
+ Demonstrated ability to contribute strategically to program design and continuous improvement efforts with a focus on leveraging the core competencies of SPs as part of the patient experience
+ Strong proficiency with Microsoft Office suite
+ Excellent organizational, project management, and analytical skills to plan, implement, and evaluate pharmacy operations
+ Ability to travel up to 20%
+ Position can be located in Melbourne, FL or RTP, NC
Preferred Qualifications
+ Bachelor’s Degree or Master's Degree in business, computer science, life sciences or a related field
+ 3+ years of relevant experience interacting with specialty pharmacies
+ Demonstrated ability to consume data and reporting, identify trends, and tell a clear story
+ Understanding of pharmacy data capabilities/feeds and how they integrate into patient support and FRM processes
+ Experience with Salesforce or Healthcloud CRM platforms
+ Experience with Tableau or similar business intelligence tools
+ Rare disease and/or complex therapy administration experience
At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.
Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities
_While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers’ credentialing guidelines, which may require vaccination against Covid -19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients._
United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities
_We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success._
_We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work._
The job details are as follows:
What We Do
We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial hypertension and other life-threatening diseases. Toward this goal we have successfully gained FDA approval for five medicines, we are always conducting new clinical trials, and we are working to create an unlimited supply of manufactured organs for transplantation.
We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation (PBC). Our public benefit purpose is to provide a brighter future for patients through (a) the development of novel pharmaceutical therapies; and (b) technologies that expand the availability of transplantable organs. At the same time, we seek to provide our shareholders with superior financial performance and our communities with earth-sensitive energy utilization.
Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of “medicines for life”. We continue to research and develop treatments for cardiovascular and pulmonary diseases, and other orphan diseases.
How you’ll contribute
The Pharmacy Operations Manager manages daily operations of our pharmacy programs, ensuring patients receive the necessary support to access therapy and maintaining compliance with contracted services. This role involves building strong relationships with pharmacy partners, monitoring performance, identifying process improvements, and collaborating with cross-functional teams. Additionally, the Manager prepares business review materials, tracks pharmacy data for accuracy, and ensures compliance through regular audits.
+ Channel Operations – Manage the day-to-day operational performance of our specialty pharmacy network and embedded patient support programs. Build and maintain strong working relationships with SP partners. Collaborate with trade & distribution, the patient support program, and the FRM team to address non-clinical barriers to accessing therapy. Support Pharmacy Operations management in overseeing work in progress and managing pharmacy escalations.
+ KPIs – Monitor and drive operational program performance to ensure an optimal patient experience during therapy initiation and continuation
+ Process Improvement – Identify and recommend opportunities for program enhancements and new capabilities. Set goals and objectives, and work cross-functionally to implement improvements
+ Business Reviews – Prepare business review slides and participate in quarterly business reviews
+ Data and Compliance – Track and validate pharmacy data to drive continuous improvement in data accuracy. Ensure compliance through regular auditing.
+ Work closely with Patient Relations leadership team to implement new pharmacy driven support programs and initiatives
+ All other duties as required
+ All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies
For this role you will need
Minimum Requirements
+ H.S. Diploma or General Education Degree (GED) or Associates Degree with 10+ years of relevant experience with patient support programs, trade and distribution, or related functions or
+ Bachelor's Degree with 8+ years of relevant experience with patient support programs, trade and distribution, or related functions or
+ Master's Degree with 6+ years of relevant experience with patient support programs, trade and distribution, or related functions
+ Experience with patient support/experience programs
+ Specialty pharmacy/channel operations data exchange and integration experience
+ Strong communication and interpersonal skills, with the ability to effectively engage with cross-functional teams
+ Demonstrated ability to contribute strategically to program design and continuous improvement efforts with a focus on leveraging the core competencies of SPs as part of the patient experience
+ Strong proficiency with Microsoft Office suite
+ Excellent organizational, project management, and analytical skills to plan, implement, and evaluate pharmacy operations
+ Ability to travel up to 20%
+ Position can be located in Melbourne, FL or RTP, NC
Preferred Qualifications
+ Bachelor’s Degree or Master's Degree in business, computer science, life sciences or a related field
+ 3+ years of relevant experience interacting with specialty pharmacies
+ Demonstrated ability to consume data and reporting, identify trends, and tell a clear story
+ Understanding of pharmacy data capabilities/feeds and how they integrate into patient support and FRM processes
+ Experience with Salesforce or Healthcloud CRM platforms
+ Experience with Tableau or similar business intelligence tools
+ Rare disease and/or complex therapy administration experience
At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.
Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities
_While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers’ credentialing guidelines, which may require vaccination against Covid -19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients._
United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities
_We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success._
_We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work._
Source : United Therapeutics