Pharmacy Technician - Outer Cape Health Services

Pharmacy Technician

Our Culture: Why work with us?

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are :

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A day in the life of this role:

The Pharmacy Technician performs many related functions under the direct supervision of the licensed pharmacist, including performing pharmaceutical calculations and data entry of prescriptions to be dispensed. The Pharmacy Technician is the point of contact with Outer Cape Health Services ("OCHS") patients and is expected to provide exceptional customer service in a timely and caring manner, answering any billing or medication questions, thereby driving a positive patient experience.

Summary of duties:

• Fill prescriptions (checked by the pharmacist), accept new or refill prescriptions by phone, contacting providers for refills and new prescriptions, and transfer non-control prescriptions to/from other pharmacies.

• Perform pharmaceutical calculations & data entry of prescriptions to be dispensed
• Advise patients on questions regarding their medication, such as; side effects, dosage, & strength.
• Provide exceptional customer service and accommodated customer needs in a timely, efficient, and caring manner

• Perform duties assigned by a licensed pharmacist. Areas of work are checked routinely for maintenance of quality control.
• Work in accordance with generally accepted standards of practice following departmental procedures and policies as outlined in the department operations manual.

• Fill individual patient drug bins working from a medication fill list, record doses for credit or charge, acknowledge filling of cassette by initialing work done.
• Perform narcotic delivery to each nursing unit, be certain records are kept accurate. Make sure pharmacists are aware of any returns, so they are processed accordingly.
• Prepare in accordance with pharmacy law and standards of pharmacy practice, outpatient RX's to be dispensed after pharmacist approval.
• Use computer program, prepackage medications, which are not available in unit does packages using automatic prepackaging and label machine. Keep records appropriate for recall purpose.

• Check and remove outdates meds on a routine basis to ensure that no deteriorated meds are in stock. Keep records appropriately.
• Prepare returns to wholesalers.
• Count stock and enter in inventory records
• Answers telephone courteously and receive orders.
• Collects payments and reconciles the Register at the end of the day following established procedures.

• Tech will dispense meds to individual patients in accordance with each insurance company policy.
• Answer telephone inquiries, referring callers to pharmacist when necessary.

• Adhere to OCHS policies and procedures
• Other related duties and projects as assigned

What we need from you:

• Registered and Certified Pharmacy Technician license (recommended)

• 3 years' experience

Core Competencies

• Functional knowledge of Medical and pharmacology terminology
• Functional knowledge of pharmacy
  • Pharmacy process
  • Management of staff
  • Insurance billing
  • Training & mentor

Communication

• Good oral and written communication
• Cross-functional communication

Interaction and Collaboration

• Building/strengthening collaborative relationships (both internal and external stakeholders)
• Building trust
• Teamwork: ability to work across multiple functions and disciplines collaboratively

Time Management

• Skilled at organization
• Ability to handle multiple tasks simultaneously

AAP/EEO Statement Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.