Physician Practice Receptionist - North Arkansas Regional Medical Center

Overview

Responsible for greeting patients, verifying insurance coverage and eligibility, reviewing new patient registration and entering new patient information into the computer system at an outpatient care site.

Responsibilities

Register patients in ECW and Meditech as they sign into the clinic.

Interviews incoming patients and enters information required for record keeping such as name, address, age, person to notify in case of emergency, individual and insurance company responsible for payment of the bill into the patient’s medical record and into the computer.

May explain clinic regulations such as hours of operation, payment of accounts, and schedule of charges.

Collect any co-pays that apply and check process accounts for any other collectable accounts. Post payments to accounts, print receipt.

Schedules appointments for examinations by the provider staff and perform the duty of confirming appointments one business day prior to the appointment. Remind the patient of the co-pay amount they will be responsible for at the time of the visit.

Verifying Medicaid eligibility and requesting referrals from patients PCP if needed.

Verifying all new insurance.

Scan mail to NARMC folder.

May perform routine clerical tasks such as customer service, answering phones, and filing, typing and assisting with correspondence and general bookkeeping procedures.

Have knowledge in preparing daily and monthly reports that are to be sent to North Arkansas Regional Medical Center to include balancing the cash drawer and performing the remote deposit of checks and preparing the deposit slip for the cash deposit as needed to back up the Clerical Specialist Level I.

Able to perform the following procedures:

• REVIEW CHART, SCAN APPLICABLE FORMS TO MEDICAL RECORDS FOR CODING
• FILE CHART IN MEDICAL RECORDS
• BACKUP ANSWERING PHONES/WINDOW DUTIES AND CUSTOMER SERVICE
• PICK UP MAIL DAILY AND MAKE DEPOSIT
• UPDATE ALL CHARTS AND FILE DAILY
• VERIFY MEDICAID AND INSURANCE
• RESPONSIBLE FOR DAILY FILE COMPLETED

Qualifications

Required

Preferred

Education:

High school education or GED,

Emphasis in business and office occupations.

Experience:

Previous office / clerical skills, accurate typing skills and computer knowledge

Degrees, Licensure, and/or Certification:

Knowledge, Skills, and Abilities:

Ability to read write speak and understand English.