Platform Engineer from ALTA IT Services
Bethesda, MD 20817
About the Job
Platform Engineer
Arlington, VA
Hybrid
Responsibilities:
Technology Scope of Position
Responsibilities
Qualifications:
Preferred Skills
Arlington, VA
Hybrid
Responsibilities:
Technology Scope of Position
- Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is operating systems, device management, group policies, browsers, printers and administrative scripting.
- Solid knowledge of the following product space including Windows platform, Intune, Windows Update for Business, Autopilot, Group Policy, M365, Azure Active Directory, PowerShell
Responsibilities
- Work on a team of 6 platform engineers and help prioritize work efforts, complete status reports, and communicate with program level senior management and federal stakeholders
- Perform deployments, and troubleshoot complex issues in a large network environment
- Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks
- Work in a large IT enterprise environment following SOP’s and Work Instructions to provide quality customer service
- Provide solutions to complex issues; handle multiple tasks in a fast-paced environment
- Work in a group setting and able to collaborate with remote personnel of various skill levels
- Work with minimal supervision, with attention to detail, and follow-through
- Ensure the Change Management procedures are followed
- Develop automate tools for information gathering and configuration changes to the desktop environment
- Provide guidance and recommendation for user and machine Intune configuration policies
- Maintain distribution points across all sites including vendor sites when necessary
- Work closely with Application teams to test and approve new software being added to the builds
- Work with Sr. Engineer to yearly review of Hardware standards and provide recommendation based on new models
- Troubleshoot complex application issues within the end user environment
- Maintain currency in end user market trends and participate in industry workgroups as needed.
- Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management
- Process oriented and can document work processes and workflows
- Knowledge of remote support tools +(e.g. Beyond Trust, Remote Help)
- Familiar with core technologies such as DNS, DHCP, storage and networking
- Basic code skills in one of the following languages PowerShell/VBScript/Python
Qualifications:
Preferred Skills
- 5 years of experience in IT support or related field
- Experience in Systems Administration, including workstation & server troubleshooting
- Microsoft Windows Desktop and Server OS knowledge (Win11, Server 2012 or higher)
- Experience using ticketing systems, such as ServiceNow
- Intune managing windows devices.
