Platform Implementation Engineer at J-Vers

Job Description:
The Platform Implementation Engineer is responsible for working in a team environment to expeditiously and accurately deploy Flexential products and services. The Platform Implementation Engineer works with the Customer Implementation Project Managers and Specialists to collect required information from Flexential Service Delivery and Sales Organizations as well as Flexential customers. The Platform Implementation Engineer should be well-versed in Operating Systems (Win/Lin), firewall/LB and LAN switch topologies, and/or Cloud and virtualization technologies.
Key Responsibilities and Essential Job Functions:

• Accurate and expeditious provisioning of Flexential products and services
• Act with a sense of urgency.
• Ensure that quality is applied throughout the provisioning process.
• Adhere to Flexential processes, procedures, and tools to deliver standard products.
• Engage with management to identify and escalate any obstacles.
• Participate in the creation of supporting documentation for Service Delivery organization.
• Initiate the customer documentation repository with enough information to ensure Service Delivery is setup for success in supporting the customer.
• Clearly communicate challenges that you anticipate and actively plan for their handling.
• Be cognizant of the needs of the customer.
• Be dutiful and diligent that provisioned solutions contribute to the mutual success of both Flexential and the customer.
• Act as an advocate for the customer.
• Anticipate the needs of the customer and actively work to "get it right the first time."
• Actively contribute to the improvement of the provisioning process.
• Be an active learner, seeking out new technologies and methodologies.
• Experiment with new techniques, scripts and tools that can improve the provisioning process.
• Take an active interest in educating others.
• As new products and services are deployed, be an active contributor in the documentation process to support provisioning.
• Demonstrate excellent technical writing and verbal communication skills.
• Create instructional documentation that is easy to comprehend and simple to consume.
• If necessary, develop flowcharts and rack/cable diagrams that are easily interpreted by others.
• Review the documentation of peers and provide constructive criticism.
• Be able to clearly articulate ideas and take an active interest in helping others learn.
• Facilitate the successful implementation of services delivered by Flexential partner companies.
• Ensure that necessary and appropriate information is collected from partners and customers.
• Develop and execute a successful implementation plan that aims for the mutual success of Flexential, its partner(s) and the customer.
• Actively assist Flexential partners in developing supporting documentation and procedures for customers.
• Clearly instruct the Service Delivery organization on how to handle and escalate service requests and incidents for partner-delivered services.
• Attend product training sessions and disseminate information.
• Work in a team setting to enhance group and individual product knowledge.
• Share best practices via contribution to provisioning and delivery documentation.
• Perform other duties as required and assigned.

Required Qualifications:

• 3 to 5 years equivalent IT experience, or Bachelor of Science in Computer Science, Engineering or other technical discipline with 2 years equivalent IT experience
• Very strong customer service skills, extremely high attention to detail, aggressive trouble-shooting skills, and strong decision-making is critical to this position
• Strong attention to detail, making and keeping commitments and meeting deadlines
• 2+ years of experience with virtual and physical firewalls (Fortinet and Cisco).
• 2+ years working within VMware vSphere, Microsoft and Linux Operating Systems
• Experience with VMware vSphere and VMware NSX
• Experience with Microsoft Active Directory
• Experience with load balancing technologies (Kemp preferred)
• NSE, CCNA, CCNP, VCP, VCIX, or equivalent industry certifications

Preferred Qualifications:

• VCP5, CCNP, MCSA certifications are not required, but will differentiate applicants.
• Experience with Kemp and Fortinet firewall and load balancing devices is attractive.
• Experience with scripting languages, such as Perl, Python or Ruby, particularly for server/application deployment is very attractive.
• Experience with IP networks (subnetting, VLANs, Spanning Tree, ARP) and firewall fundamentals (IPsec, NAT, PAT, IDPS).

Physical Requirements:

• Ability to sit for extended periods of time
• Walk or Stand for 15% of the time
• Moderate or advanced keyboard usage
• Lift 25 lbs.
• Travel 10% of the time

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Base Pay Range:

• Annualized salary range offered for this position is estimated to be ($80,000- $90,000). However, the actual pay range depends on each candidate's experience, location, and qualifications.

EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver's license and insurance)
Other:_________________

Title was previously Customer Implementation (CI) Engineer and in Service Delivery Job Family