Player Services & Cage Manager - Hollywood Casino Perryville
Perryville, MD 21903
About the Job
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.:- Direct and supervise the activities of all Casino Cage Team members and supervisors, assign work as needed, and ensure accurate, timely reporting of all cage activity.
Maintain adequate staffing levels. - Ensure the integrity of all financial data produced by Team members under their span of control.
- Monitor all financial activities which relate to the Casino Cage, to ensure that all transactions processed at the cage comply with applicable policies, procedures, laws, rules and regulations of the Maryland Gaming Board, IRS and Sarbanes-Oxley.
- Develop and implement procedural policies for all cage activities, making corrections or revisions to reported activity as needed, and co-operated with internal and external Auditors as needed.
- Ensure a maximum level of property-wide service and satisfaction.
- Assist with monitoring/evaluating player tracking reports and making recommendations for programs designed to stimulate player activity.
- Assist with planning and execution of programs designed to attract and service tour groups.
Assist with tracking promotional and comp expenses. - Oversee execution of fun and exciting player events.
- Performs other job-related duties as directed.
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrated extensive experience persuading and negotiating. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience problem solving, organizing, and prioritizing work. Demonstrated experience developing and managing to budgets.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s degree in finance, Marketing, Accounting, Mathematics, Industrial Engineering, or related field.; or three to five years related experience and/or training; or equivalent combination of education and experience. Experience in a public company and/or gaming/racetrack company preferred but not required.
LANGUAGE SKILLS:
- Ability to read, analyze, and interpret routine business documents. Ability to respond effectively to sensitive inquiries or complaints.
MATHEMATICAL SKILLS:
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must be very detailed oriented.
REASONING ABILITY:
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Must qualify for licensing by the Maryland Gaming Commission.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Essential duties involve physical exertion: prolonged periods of standing and walking, occasional prolonged periods of sitting, climbing stairs, stooping, bending, stretching, reaching, and standing with standard breaks. Essential duties may require lifting 35 to 50 pounds of related general office supplies and equipment.
WORK ENVIRONMENT:
- The work environment characteristics described here are representative of those aTeam member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working with large numbers of people while primarily in an inside environment, which is frequently loud or containing high noise levels. Some inside locations are heavily filled with cigarette smoke. Occasional work will be performed in a general office environment which is not subject to extreme temperature changes or adverse weather conditions.
- Essential duties involve physical exertion: prolonged periods of standing and walking, occasional prolonged periods of sitting, climbing stairs, stooping, bending, stretching, reaching, and standing with standard breaks. Essential duties may require lifting 35 to 50 pounds of related general office supplies and equipment.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY:$65,000+ based on experience
