Point of Sale Coordinator - See's Candies

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

This role is responsible for ensuring that store IT systems provide needed business functions, operate efficiently and securely and can be easily built and re-built from established and tested instructions. This position requires working overtime on weeknights and weekends on a regular basis, based on business requirements. Since the most effective time to correct issues is prior to shops opening, the position requires a daily start time no later than 6:00 AM normally and 5:00 AM around peak business seasons.

The Pay Rate for this position is $33-$36.

Job Description:

POSITION RESPONSIBILITIES:

• Monitor and correct issues with shop POS terminals.

• Proactively recommend and assist with creation of support tools to help correct POS issues.

• Provide telephone support to shops when trouble shooting POS issues. Review the Alert Console and correct issue as possible prior to shop opening.

• Assist Store Systems Administrator with testing and deploying tools and updates. Assist with system testing of updates received from a third party.

• Provide POS application support including common setups.

• Provide POS hardware support including trouble shooting and shipping replacements as needed.

• Coordinate IT activities for shop openings, moves and closings.

• Ensure that the client management application maintains an accurate, up-to-date POS terminal inventory.

• Review the Hughes Network Management portal for data communication issues and follow up as required.

• Assist with shop data communication including installation and repair support, trouble shooting and trouble ticket follow up using the Hughes Customer Gateway and Network Management portal.

• Establish and maintain best practices operating procedures for all periodic client management application tasks.

• Provide reports for POS compliance attestation as well as other assigned. Work overtime as required.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Minimum 3 years retail POS and support experience.

• Minimum 3 years of experience using remote control tools to support Windows terminal

• Minimum 3 years of Windows support experience including preparing, building and testing Window images. LANDesk Management and Security Suite experience is a plus.

• Strong analytical skills with demonstrated problem-solving ability.

• Excellent written and verbal communication skills.

• Ability to work with minimal direct supervision, overtime on nights and weekends and variable start times.

See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).