Policy Services Supervisor - Berkshire Hathaway GUARD Insurance Companies

Overview

Berkshire Hathaway GUARD Insurance Companies, an A+ rated company, is rapidly expanding our footprint throughout the US.  We are currently searching for a Policy Services Supervisor who is interested in working in a dynamic, fast-paced environment.  If you are focused on technology, are attentive to detail, and provide solid customer service, then our team might be right for you!

We are currently seeking a Policy Services Supervisor to oversee all aspects of Policy Services to ensure that all work is completed efficiently and with a high degree of quality. Motivating staff and keeping an organized, efficient workplace are keys to success.

OVERVIEW

Berkshire Hathaway GUARD Insurance Companies provide Property & Casualty insurance products and services through a nationwide network of independent agents/brokers.  Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world!  Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country.  Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity.  We are always in search of talented individuals to join our team and embark on an exciting career path!

BENEFITS

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all.   You’ll be surprised by all we have to offer! 

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match and profit sharing
• Generous paid vacation and sick time
• Hybrid work schedule (three days in the office, two days from home)
• Work/life balance schedule – no nights or weekends/closed for all major holidays
• Longevity awards (every 5 years of employment receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after six months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

Responsibilities

• Directs and oversees operational activities including the processing of received workflow items in support of the Underwriting department.
• Provide training and guidance for current and new employees to help them do their jobs in an efficient manner
• Manage the workflow associated with all daily volume to ensure processing service levels are maintained

• Perform quality control reviews of all output and the handling of those documents
• Create a weekly schedule for staff to follow
• Involved in the selection process of new hires within the department
• Assist ISS Manager in offering suggestions for improvement and seeking suggestions for improvement of existing processes or procedures within the department

Qualifications

• Prior supervisor experience required
• Three to Five years in a workflow management role with a focus on processing and processing enhancements. 

• Proficiency in Microsoft Office applications, specifically Word, Excel and Outlook
• Internet skills including use of e-mails, group messaging and data collection
• Mathematical and literacy skills

Key Competencies

• Communication skills - written and verbal
• Attention to detail and accuracy
• Planning, organizing, and prioritizing
• Problem assessment and problem solving
• Information gathering and information monitoring
• Process Improvement experience