Portfolio Servicing Manager - Umpqua Bank
NA, CA
About the Job
Portfolio Servicing Manager
Commercial Banking
San Diego,
California
NA,
California
NA,
Oregon
NA,
Washington
Description
About Us:
Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
Leads a centralized portfolio servicing team responsible for management of risk associated with a large SBA commercial loan portfolio which includes diverse loan products. Responsible for early risk identification through effective monitoring of individual loan and portfolio performance. Responsible for management or escalation of issues identified, depending on severity. May also manage support functions for Centralized Portfolio Services.Direct timely and accurate completion of credit authorizations, commitment letters, and other work products.
+ Leads SBA commercial loan monitoring activities designed to identify assess, and recognize risk, which may include and/or directly impact, performance-based loan monitoring, risk-based loan monitoring, annual term loan reviews, management of the annual term loan review cycle, financial statement collection, and data integrity and reporting activities.
+ Timely identifies and actively manages loan level risk utilizing team resources. Utilizes sound judgment to determine when escalation is appropriate depending on severity.
+ Negotiates servicing credit actions, identifies solutions and makes decisions within delegated credit authority.
+ Manages escalations of customer impacting servicing issues related to loan payments, taxes and insurance.
+ Manages cyclical functions as well as large projects with agility, utilizing team and resources effectively.
+ Develops and manages related processes and procedures, required technological tools for analysis, reporting, and department support.
+ Creates, manages, and maintains controls to ensure the highest quality standards in systems, reporting, and support.
+ Identifies, hires, manages performance, motivates, and retains/attracts top talent.
+ Actively collaborates and partners across bank divisions including Commercial Banking, Loan Servicing Support, Credit Quality, Special Assets, Accounting, Data Integrity and misc. audit partners. Regular contact with Senior and Regional Management across Commercial Banking.
+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
+ Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
+ Takes personal initiative and is a positive example for others to emulate.
+ Embraces our vision to become “Business Bank of Choice”
+ May perform other duties as assigned.
About You:
+ Bachelor's Degreein Accounting, Finance, or Business or related field or equivalent work experience. (Required)
+ More than 10 yearsof relevant banking, risk management, accounting and/or technology related experience.(Required)
+ 2-4+ yearsSupervisory/Managementexperience(Required)
+ Experience developing, modifying, and executing guidelines and procedures that directly affect divisional success and may have potential for company-wide impact.
+ Proven ability to regularly interact with senior management on matters concerning department’s functional areas, other divisions and/or customers.
+ Advanced skill level with personal computers and related software packages such as Excel, Access, Word and other business machines.
+ Advanced knowledge of commercial lending policies, procedures, practices and documentation.
+ Excellent analytical and problem-solving skills.
+ Strong accounting, balancing, financial statement and cash flow analysis experience.
+ High level knowledge of commercial real estate analysis and review.
+ Previous management experience in a field relevant to this position.
+ Proven ability to appropriately handle and possess direct approval authority.
+ Experience managing and developing others and ability to build and maintain relationships.
+ Excellent planning and organization skills with the ability to change course (adaptable) at a moment’s notice.
+ Excellent written and verbal communication skills.
+ Ability to train and present in matters relevant to this position
+ Individuals and entities suspended, debarred, revoked, or otherwise excluded under the SBA or Government-wide-debarment regulations are not permitted to conduct business with SBA, including participating in an SBA guaranteed loan. Umpqua Bank is responsible for consulting the System for Awards Management’s (SAM) Excluded Parties List System (EPLS) or any successor system to determine if an employee oran Agent has been debarred, suspended or otherwise excluded by SBA or other federal agency.
Travel Type:
Occasional
Workstyle:
Fully onsite
Our Benefits:
We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $94,000.00 to Position’s $165.000.00, and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity :
Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected]
To Staffing and Recruiting Agencies:
Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submitprofiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.
Commercial Banking
San Diego,
California
NA,
California
NA,
Oregon
NA,
Washington
Description
About Us:
Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
Leads a centralized portfolio servicing team responsible for management of risk associated with a large SBA commercial loan portfolio which includes diverse loan products. Responsible for early risk identification through effective monitoring of individual loan and portfolio performance. Responsible for management or escalation of issues identified, depending on severity. May also manage support functions for Centralized Portfolio Services.Direct timely and accurate completion of credit authorizations, commitment letters, and other work products.
+ Leads SBA commercial loan monitoring activities designed to identify assess, and recognize risk, which may include and/or directly impact, performance-based loan monitoring, risk-based loan monitoring, annual term loan reviews, management of the annual term loan review cycle, financial statement collection, and data integrity and reporting activities.
+ Timely identifies and actively manages loan level risk utilizing team resources. Utilizes sound judgment to determine when escalation is appropriate depending on severity.
+ Negotiates servicing credit actions, identifies solutions and makes decisions within delegated credit authority.
+ Manages escalations of customer impacting servicing issues related to loan payments, taxes and insurance.
+ Manages cyclical functions as well as large projects with agility, utilizing team and resources effectively.
+ Develops and manages related processes and procedures, required technological tools for analysis, reporting, and department support.
+ Creates, manages, and maintains controls to ensure the highest quality standards in systems, reporting, and support.
+ Identifies, hires, manages performance, motivates, and retains/attracts top talent.
+ Actively collaborates and partners across bank divisions including Commercial Banking, Loan Servicing Support, Credit Quality, Special Assets, Accounting, Data Integrity and misc. audit partners. Regular contact with Senior and Regional Management across Commercial Banking.
+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
+ Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
+ Takes personal initiative and is a positive example for others to emulate.
+ Embraces our vision to become “Business Bank of Choice”
+ May perform other duties as assigned.
About You:
+ Bachelor's Degreein Accounting, Finance, or Business or related field or equivalent work experience. (Required)
+ More than 10 yearsof relevant banking, risk management, accounting and/or technology related experience.(Required)
+ 2-4+ yearsSupervisory/Managementexperience(Required)
+ Experience developing, modifying, and executing guidelines and procedures that directly affect divisional success and may have potential for company-wide impact.
+ Proven ability to regularly interact with senior management on matters concerning department’s functional areas, other divisions and/or customers.
+ Advanced skill level with personal computers and related software packages such as Excel, Access, Word and other business machines.
+ Advanced knowledge of commercial lending policies, procedures, practices and documentation.
+ Excellent analytical and problem-solving skills.
+ Strong accounting, balancing, financial statement and cash flow analysis experience.
+ High level knowledge of commercial real estate analysis and review.
+ Previous management experience in a field relevant to this position.
+ Proven ability to appropriately handle and possess direct approval authority.
+ Experience managing and developing others and ability to build and maintain relationships.
+ Excellent planning and organization skills with the ability to change course (adaptable) at a moment’s notice.
+ Excellent written and verbal communication skills.
+ Ability to train and present in matters relevant to this position
+ Individuals and entities suspended, debarred, revoked, or otherwise excluded under the SBA or Government-wide-debarment regulations are not permitted to conduct business with SBA, including participating in an SBA guaranteed loan. Umpqua Bank is responsible for consulting the System for Awards Management’s (SAM) Excluded Parties List System (EPLS) or any successor system to determine if an employee oran Agent has been debarred, suspended or otherwise excluded by SBA or other federal agency.
Travel Type:
Occasional
Workstyle:
Fully onsite
Our Benefits:
We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $94,000.00 to Position’s $165.000.00, and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity :
Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected]
To Staffing and Recruiting Agencies:
Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submitprofiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.
Source : Umpqua Bank
