Practice Manager, Access Network Syndication - Comcast Corporation

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast Technology Solutions is responsible for bringing Comcast technology to the world and the Network Syndication team is responsible for working with our internal development partners, and our external syndication partners to bring our Distributed Access Architecture (DAA) and DOCSIS platform to the market. The practice management team will focus on ensuring we are meeting partner business outcomes - capturing feature requests, managing the roadmap and tracking the platform success against defined metrics.

Job Description

Core Responsibilities

• Prioritize and curate the product roadmap with partners including capture of Customer Feature Requests from partners and generation of User Stories. 
• Own Product, service and feature communication to Customers 
• Provide commercial justification for Customer Feature Requests and other enhancements. 
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable). 
• Work with Solution Architects and Product Management to define technical requirements. 
• Influence Customers and internal Product/Engineering stakeholders on Product/Services decisions 
• Develop Key Performance indicators and Success criteria for Products/Services offered and implement mechanisms to measure. 
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes to define product roadmap outside of specific customer requirements 
• Development of materials (pitch decks, service descriptions for contracts, etc.) for use in new partner engagements and to support ongoing deployments (new features) 
• Consistent exercise of independent judgment and discretion in matters of significance. 
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

Qualifications 

• Bachelor’s Degree in a related field 
• 10+ years of relevant experience in managing product lines and/or solution architecture, ideally in the cable marketplace 
• Ability to assess the marketplace and partner business requirements to translate those into actionable development requirements 
• Successfully able to play the role of strategic advisor and expert with a deep knowledge of the cross-section of the partners’ business drivers 
• Excellent communication and presentation skills with the ability to articulate technical requirements to a wide-ranging partner audience 
• Experience with Agile methodologies for managing product requirements and backlog 
• Proficiency in understanding development estimations, associated cost modeling and profit/loss understanding 
• Experience with managing technical product lines, ideally in Access Network technologies, and feature prioritization 
• Demonstrated ability to indirectly influence development organizations 
• Proficiency with development of product materials suitable for use by external entities 
• Previous experience in a technical role, such as software, network, or systems engineering in the areas of Distributed Access Architecture, HFC Access networks, DOCSIS technologies, digital transformation and automation is nice to have. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

What You Can Expect:

• An encouraging and casual work environment with chances to showcase your skills.
• A culture of innovation and continuous learning.
• Training, support, and mentoring to expand and evolve your expertise.
• For more insight into our culture, check out: https://jobs.comcast.com/life-at-comcast

About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas discounted digital TV and internet.
• Discounted tickets for Universal Resorts, and free tickets to our Universal theme parks!
• To learn more please visit: https://jobs.comcast.com/benefits

Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Agile Planning; Market Assessments; JIRA Tool; Communication; Software Automation; Access Networks

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +