Practice Support - Stride MD
Boca Raton, FL 33487
About the Job
Company Overview:
Founded in 2019 as Glutality and rebranded in 2023. StrideMD emerged from the need to broaden our focus beyond remote patient monitoring for diabetes. With the acquisition of endocrinology clinics and leveraging our expertise in remote patient monitoring, telehealth, and comprehensive healthcare services, we provide a full spectrum of care. Our mission is to integrate innovative technology with personalized, in-person healthcare to enhance patient outcomes and improve quality of life. Through our commitment to excellence and our patient-centric approach, StrideMD strives to be a leader in the evolving landscape of healthcare.
Position Objectives:
Practice Support serves as the first point of contact for patients calling their doctor’s office. This role is responsible for scheduling appointments, handling patient inquiries, and maintaining patient records. Practice support ensures the smooth operation of the office by coordinating communications between patients, medical staff, and insurance providers.
Key Responsibilities
Patient Interaction:
Insurance and Billing:
Skills:
Founded in 2019 as Glutality and rebranded in 2023. StrideMD emerged from the need to broaden our focus beyond remote patient monitoring for diabetes. With the acquisition of endocrinology clinics and leveraging our expertise in remote patient monitoring, telehealth, and comprehensive healthcare services, we provide a full spectrum of care. Our mission is to integrate innovative technology with personalized, in-person healthcare to enhance patient outcomes and improve quality of life. Through our commitment to excellence and our patient-centric approach, StrideMD strives to be a leader in the evolving landscape of healthcare.
Position Objectives:
Practice Support serves as the first point of contact for patients calling their doctor’s office. This role is responsible for scheduling appointments, handling patient inquiries, and maintaining patient records. Practice support ensures the smooth operation of the office by coordinating communications between patients, medical staff, and insurance providers.
Key Responsibilities
Patient Interaction:
- Provide information to patients and respond to inquiries regarding appointment schedules, billing, insurance, and other general office matters.
- Verify and update patient demographic and insurance information.
- Manage and resolve appointment conflicts and cancellations.
- Maintain accurate and up-to-date patient appointment records.
- Answer and direct incoming phone calls in a courteous and professional manner.
- Assist with the preparation and management of patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Coordinate the receipt and distribution of incoming mail, faxes, and deliveries.
Insurance and Billing:
- Verify patient insurance coverage prior to appointments and ensure all necessary authorizations are obtained.
- Assist patients with understanding their insurance benefits and financial responsibilities.
- Collaborate with the billing department to address patient billing questions and issues.
- Education: High school diploma or equivalent is required. Some college coursework or a degree in healthcare administration is preferred.
- Experience: Previous experience in a medical office or healthcare setting is highly preferred.
Skills:
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask and prioritize tasks efficiently.
- Proficiency in using electronic health records (EHR) systems and office software (e.g., Microsoft Office Suite).
- Knowledge of medical terminology and basic understanding of insurance processes.
- Ability to maintain patient confidentiality and adhere to HIPAA regulations.
- Competitive hourly rate based on experience and qualifications.
- Full-time position with consistent hours, offering stability and work-life balance.
- Health Insurance: Comprehensive health coverage to keep you and your family healthy.
- Dental Insurance: Access to dental care, including preventive and restorative services.
- Vision Insurance: Coverage for eye exams, glasses, and contact lenses.
- Long-Term Disability Insurance: Financial protection in case of a long-term illness or injury that impacts your ability to work.
- Short-Term Disability Insurance: Coverage for temporary disabilities, ensuring income support during recovery periods.
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Source : Stride MD