Pre-Access Centralized Scheduler - UofL Health
Louisville, KY
About the Job
Overview
We are Hiring at UofL Health!
Shift Options: Days 1st Shift
About UofL Health
UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 13,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to www.uoflhealth.org.
Our Mission
As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.
Job Summary
The Clinical Assistant provides clinical patient care support in a caring, safe, and efficient manner, under the supervision and delegation of the Registered Nurse. In collaboration with patients and families (as defined by the patient) the Clinical Assistant is responsible for the care of the patient. The Clinical Assistant adheres to and is supportive of the hospital and the department of Nursing mission and philosophy.
The Centralized Scheduler schedules patients for outpatient diagnostic testing and procedures within University of Louisville Healthcare. Displays a positive image of UofL HealthCare by demonstrating courteous and professional behavior toward patients, physicians, physician office staff, visitors, volunteers, and other employees. Obtain and verify patient demographics and insurance coverage information. Checks diagnoses for Medicare compliance. The individual instructs patients regarding pre-procedure clinical preparations. Files and answers phone calls, sends and receives fax transmittals. Assures that the clinical department leadership is informed of requests for test results by coordinating tasks with the Office Clerk. Meet with colleagues from other departments as needed. May be asked to perform other duties as instructed by manager and/or supervisor.
Responsibilities
Job Responsibilities
- Maintain a professional image. Observes “On-Stage” behaviors, “Off-Stage” behaviors (personal conversations, use of telephone, eating, etc.) are kept off-stage.
- Able to utilize appropriate computer systems to perform ICD-10 code look up.
- Accurately schedules patient appointments and completes scheduling process in a timely manner.
- Documents special instructions and information relative to insurance, compliance checker, etc.
- Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting and assisting team members, the department and/or the organization.
- Assumes responsibility for following compliance guidelines with federal, state and local regulations within the department.
- Demonstrates the ability to understand instructions and underlying principles. Ability to reason and make sound judgments.
- Take responsibility for maintaining accountability for improving job knowledge and skills.
- Knows procedures, times preparations, locations, physicians performing specific procedure and any special instructions associated with any procedure
- Answers the phone within 3 rings, stating name, department, and/or job title, and asking, “How may I Help You?”
- When the appointment has been scheduled, for verification purposes, repeat the following information back to the customer: name of procedure that was scheduled, date and time of appointment, and the time that the patient should arrive at the hospital.
- Demonstrates essential customer service skills.
- Understands conflict scheduling, and takes steps to avoid scheduling errors and reschedules errors that occur.
- Organizes the work area for efficient and maximum productivity.
- Transmits all patient documents accurately and in a timely manner.
- Performs other duties as assigned.
Qualifications
Required Qualifications:
- High School Diploma or equivalent required
- Medical terminology is required
- PC literacy, must be able to type 30 wpm with a 95% accuracy
- Excellent organizational, oral & written communication skills required
- At least one year of hospital or clinical scheduling experience preferred
KNOWLEDGE, SKILLS, & ABILITIES
- Must be dependable, professional and a team player
- Critical thinking skills
- Solid oral and written communication skills and detailed oriented
- Ability to multi-task and be flexible with job demands
- Energetic, motivated individual that connects well with people
Benefits & Perks:
- Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner
- Competitive Pay & Benefits Options
- Paid Vacation, Sick days, and Holidays
- 401K with Employer Match
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