Premium Billing Representative - Alignment Healthcare

Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

Position Summary: 
Alignment Healthcare is seeking a premium billing representative to manage the premium billing activities for the enrollment department. Premium billing includes producing and sending monthly statements, reviewing payments made, reconciling and collecting outstanding accounts. This position serves as the first point of contact for questions from individuals regarding premium invoices. In addition, the PBA is responsible for maintaining the Centers of Medicare and Medicaid Services (CMS) timeliness, quality standards, policies and procedures.

As a premium billing representative, you will assist with establishing and maintaining interdepartmental workflow, developing and implementing policies to improve the quality, timeliness and accuracy of information, throughout the organization and for providing reporting and data validation services.

General Duties/Responsibilities:

(May include but are not limited to)

• Reconcile premium payments from members.
• Identify and resolve premium payment discrepancies
• Answer questions from individuals and third-party vendor
• Prepare and submit monthly premium invoices to individuals either electronically or by paper
• Follows and report status of delinquent accounts
• Analyze data as it pertains to member premiums
• Maintain all information regarding membership premiums in the membership system
• Process member premium billing for Alignment Healthcare product lines
• Maintain required tracking/reporting
• Define and produce process reports for the operation of the department including but not limited to the complete processing of change requests, result reporting and overall departmental performance reporting
• Manage record and electronic data archive and storage and quality control for the retention of these key documents/records
• Perform all other duties as requested by management
• Understands and abides by all departmental policies and procedures.

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Minimum Experience:
   1. Minimum 1-year experience in a health maintenance organization (HMO)
   2. Experience with HMO or Medicare Advantage Prescription Drug Plan (MA-PD) preferred
   3. Minimum 2 years’ experience with financial analysis, accounts receivable, and / or premium billing preferred
   4. Experience with CMS requirements for premium billing
   5. Proficiency with Microsoft Office Suite of products (Word, Excel, Access, etc.)
2. Education/Licensure:

1. 1. High school diploma required. Bachelor’s degree (preferred)

1. Other:
   1. Language Skills: Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.  Able to speak effectively before groups of customers or employees of the organization.
   2. Mathematical Skills: Able to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
   3. Reasoning Skills: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
   4. Computer Skills: Basic skills required.
   5. Strong written and verbal communication skills
   6. Strong interpersonal skills.
   7. Strong organizational skills.
   8. Possess excellent customer services skills.
   9. Possess ability to prioritize
   10. Possess excellent problem-solving skills
   11. Able to reason and carry out instructions.
   12. Able to complete tasks in a timely manner
   13. Able to type minimum 45 words per minute.
   14. Proficient data entry skills
   15. Able to file systematically.
   16. Self-motivated
   17. Self-starter and able to work independently

1. Work Environment
2. 1. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
2. The employee is frequently required to reach with hands and arms.
3. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
4. The employee must occasionally lift and / or move up to 30 pounds.
5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.