Prescription Customer Service Representative at TEKsystems

Prescription Customer Service Representative 

Will be working fully in office!! Located in Cary, NC. This opportunity is contract-to-hire!

You’ll enjoy…

Paid Training–  Hours will fall between 9:00am-7:00pm

Competitive Pay – $20.40hr

Opportunity to work for a prominent healthcare provider!

A day in the role…

·      Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

·      Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.

·      Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety.

·      Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

Necessary Skills and Strengths:

Medical Office Experience| Health Insurance Experience|Medical Terminology 

Core Experience:

·      1+ years of Medical Office/ Health plan experience

·      Prior call center experience

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.