Primary Care Scheduler at Compass Health Network

Responsibilities include, but are not limited to, scheduling new and returning client appointments, operating telephone queue, entering consumers into the EHR system, coordinate scheduling referrals from other CHN services, collecting, processing insurance information and exceptional communication to all other team members as needed all while providing great customer service. Experience with multi-line phone system, Understanding of Microsoft Teams and Outlook, and Medical office experience preferred.

This is a full-time, benefit eligible position working 8 hour shifts, Monday-Friday. May require travel for initial training.

ESSENTIAL FUNCTIONS

• Answer high volume of incoming calls from patients wanting to schedule a new appointment or reschedule an existing appointment
• Schedule for multiple primary care providers in several locations
• Provide excellent customer service
• Ability to manage multiple computer applications using dual monitors
• Understanding of Microsoft Teams and Outlook
• Manage and maintain voicemail box with the expectation voicemails are returned within 15-minutes, no later than same business day
• Verify address, phone number, insurance and potential need for updating annual registration paperwork at each call received
• Inform patients if they need to bring anything to appointment (co-pays, insurance cards, ID, paperwork for sliding fee scale)
• Inform parents or legal guardian that they must be present at the first appointment and/or if annual registration is due.
• Inform patients/parent if they need to bring anything to appointment (medication bottles, shot record)
• Coordinate "triage" to determine urgency of appointment need - seeking consultation from the medical provider or clinic nurse, as needed
• Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff.
• Enter and/or run Insurance eligibility in the electronic medical record
• Follow-up on patients who missed their appointment the previous day to reschedule
• Monitor schedule for accuracy, cancellations, and back fill openings
• Maintain current information on primary care providers schedules
• Monitor and manage appointment requests, reminders, cancellations and reschedules through Phreesia software
• Work closely with department and front desk staff as needed
• Attend staff meetings as required
• Conducts self in accordance with Compass Health Network's policies
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Other duties as assigned
  
  
  High School/GED required
  
• Experience with multi-line phone system preferred
• Medical office experience preferred but not a requirement
• May require travel for initial training
  
  Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."
  
  Why join us?
  
  We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.
  
  At Compass Health Network, these are just a few of the benefits that we offer as an organization:
  
  
  • Competitive benefits
  • Advancement opportunities
  • Professional development
  • Licensure supervision
  • Mentor opportunities
  • Tuition reimbursement
  • Scholarship program
  • Employee Assistance Program
  • Headspace Access
  • Paid time off & Paid Holidays
  • NHSC Loan Repayment Participant
  We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!
  
  Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.