Principal NPI Reliability Engineer - Palo Alto Networks

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Palo Alto Networks is seeking an experienced and highly motivated Reliability Engineer to join our exciting, fast growing company.  The candidate must be self-motivated and must thrive in an environment valuing teamwork, results, and creativity. The successful candidate will take ownership and drive quality and reliability into the company's new products from inception through the first year in production and must develop, implement and improve processes and systems to support product quality and reliability. 

This position reports to Sr Director HW Quality and Compliance Engineering and works closely with Hardware Engineering, Product Management, Technical Support Engineering, Global Customer Support, Technical Operations and Supply Chain Management.

Your Impact

• Establish and maintain controls and document procedures related to NPI product quality and reliability

• Aid Development and Production teams in introducing new products

• Define and execute initiatives to permanently eliminate quality and reliability issues

• Develop product performance dashboard metrics and maintain them for the first 12 months after product launch

• Support executive level product quality and reliability reporting enabling product quality and reliability reviews 

• Provide reliability inputs for quarterly business and quality reviews with suppliers

• Provide technical support for failure analysis, for corrective & preventive action processes, as well as for statistical analysis such as sampling plans and comparing actual with expected outcomes

• Provide technical support for electrical, electronic & mechanical component’s quality and reliability standards

• Act as a technical resource supporting root cause analysis down to chemistry and physics of failures

Your Experience

• Bachelor’s Degree or higher in an applied science or engineering field

• 10 to 12 years progressive experience in reliability engineering or reliability centered quality work for networking products

• Creating credible failure rate predictions for components from their operational descriptions is a plus 

• Has worked successfully directly with hardware, software and mechanical development teams

• Strong statistical, data analysis, investigative and problem-solving skills 

• Design for reliability processes and quality improvement methodologies

• Experience with Quality Management Systems is a plus

• Proficient with Reliasoft Lambda Predict

• Willingness to travel when required

• Excellent problem-solving and analytical skills

Desired skills

• Hardware product MTBF prediction experience highly desired

• Working knowledge of Reliability and Quality Engineering tools such as Reliasoft tool suite or equivalent

• Familiar with reliability testing such as HALT, HAST, ORT and Fault Insertion Testing

• Understanding of Design for Excellence methodologies

• Has been involved with process development, documentation and implementation including, but not limited to, NPI, DVT, DFx, ORT, HALT, Reliability & Risk Assessment, Failure Analysis, Root Cause & Corrective Action, etc.

The Team

Our World-Wide Operations team is a team of professionals with extensive business and project management experience in the contract manufacturing industry. This team has a proven track record of success in all aspects of supply chain and project management. We’re dedicated to growing production, reducing operating costs, and improving product quality by utilizing World-class Manufacturing concepts to optimize supply chain processes and strategies. Our manufacturing team leadership establishes clear objectives, defining and implementing profit improvement and profiling inventory management, valuation, and lead-time improvement programs. If you have a passion for extensive end-to-end manufacturing and supply chain with the knowledge and experience, we want you! 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $130,000/yr to $209,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.