Principal Technical Consultant – HRSD/CSM - Veracity Consulting Group

Principal Technical Consultant – HRSD/CSM

Locations: Richmond, VA; Atlanta, GA; Remote

Veracity by RGP™ is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.

Veracity is currently seeking a ServiceNow Principal Technical Consultant for HRSD / CSM to join our fast-growing Elite Global ServiceNow Practice. The resource will be responsible for the successful project delivery of ServiceNow's solutions and services, in a client consulting environment.

 What you get to do in this role:

The Principal Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow HRSD and/or CSM product capabilities and complimentary technologies in a client-consulting environment including Case and Knowledge Management for HRSD - Onboarding and Transitions, Employee Relations, Manager Hub, Employee Journey Management, Employee Center Pro, Mobile Employee Onboarding, PA/PI for HR, Virtual Agent for HR, Now Assist GenAI. For CSM - Case and Knowledge Management, Data Models, PA/PI for CSM, Virtual Agent for CSM, Now Assist GenAI, Configurable Workspace, Customer Portals.  This position will contribute as a senior leader of the project delivery and solution delivery team including:

• Support implementation workshops to gather business/technical agile user stories
• Consult customers on industry and ServiceNow best practices
• Application UI Configuration and Workflow Configuration
• Development of required client specific reporting
• Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
• Interface with ServiceNow technical teams as needed
• Lead/Co-lead technical implementation teams
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions for HR and/or CSM
• Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined                

To be successful in this role, we need someone who has:

• Technical Skills:
• 5 years demonstrated experience as a key technical leader for ServiceNow implementations in HRSD and/or CSM
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles that are client facing
• JavaScript, AngularJS, HTML 5.0, CSS/LESS
• Certified ServiceNow Administrator (CSA) required
• Certified Implementation Specialist for HRSD (CIS-HR) required and/or
• Certified Implementation Specialist for CSM (CIS-CSM) required
• Certified Application Developer (CAD) preferred
• GenAI Now Assist Accreditations nice to have

Note: Veracity will provide ServiceNow Partner training and certification opportunities to obtain if not held. Successful completion is a requirement for employment.

 Consulting Skills

• Client facing professional with consultative style
• Proven team player and platform capability mentor
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

Life at Veracity

Our Culture

• Flexible work environment (remote or onsite)
• Family first
• Agile and collaborative
• Fun and energetic
• Group of like-minded folks and creative problem solvers
• Fast paced
• Inclusive and Passionate
• Supportive, approachable, and encouraging leadership and team members
• All roles are client facing