Process Engineer at HCL Technologies
Tysons Corner, VA
About the Job
General Purpose
To perform the event monitoring with the help of customer approved monitoring tools.
Qualification
· Bachelor degree preferred.
· Email etiquettes.
· Basic knowledge of ITIL.
Tasks and Responsibilities
· We deliver the event-notifications to the technical tracks within the agreed SLAs.
· Rotating schedule and will require weekends.
· Troubleshoot and confirm the whether the alert is genuine or not.
· Investigate the alert cause if device is working fine.
· Create scripts to avoid unwanted alerts during maintenance window.
· Manage device addition or deletion from monitoring.
· Perform daily tool health check to ensure all the requested devices are under monitoring and working fine.
· Deliver daily and weekly backup data to Process team in timely manner.
· Deliver daily and weekly incident data to Process team in timely manner.
· Also deliver report like FOC/Medtronic to Application support team daily.
· Compile and delver daily IT Operations Management Production Report each morning by 8 am.
· Stay current with system information, changes and updates.
· Good knowledge of Sales Force ticket system, MS excel,Moogsoft, Nimsoft, Solarwind Tools and CRC and MyXalytics Dashboards.
· 24 x 7, Proactive and scheduled monitoring of supported IT
· Applications and Infrastructure including Data Centers, Branch Offices,
· Financial Centers and Corporate Offices
· Standard Operating Procedure based resolution and perform all the
· proactive health checks and escalate to next level technology teams as
· required.
· Initial problem determination, troubleshooting, potential resolution
· and escalation of incident tickets and coordination until closure of the
· issue.
· Answer calls from Employees to assist in resolving identified
· issues, open tickets and escalate accordingly.
· Ensure daily and nightly batch schedules are run effectively and
· efficiently to support the Mainframe Core Banking Applications
· Interface with Vendors to provide support as required for
· business activities.
· Production Control will work with business units and
· application teams to ensure requested changes are effectively tested
· and implemented.
· Coordinate nightly and weekly change management windows as
· required.
· Perform mainframe tasks such as time changes, system shutdown and
· startup, and system IPLs (Initial Program Load) as per standard
· operating procedures (SOP)
· Assist in Business Continuity Planning and Testing to ensure
· recoverability in the event of a disaster situation.
· Assist Incident Management during issues by monitoring the
· environment and providing call out assistance as needed
· dates. Coordinate problem resolution with Third Parties, application
· providers and IT groups.
· Provide information about known errors related to Major Incidents
· Coordinate and consolidate RCA reports from level 2 teams.
· Identify any monitoring alerts or environment log entries that may
· contribute to problem resolution of incidents.
· Escalate, as necessary, any potential problems resulting from
· monitoring that potentially may result in a major impact to business units or member activity
Job Type: Full-time
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift