Process Improvement Specialist - Roto-Rooter Services Company
Cincinnati, OH 45202
About the Job
PROCESS IMPROVEMENT SPECIALIST
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take a lot of pride in being a great place to work, providing excellent pay, flexible work schedules and top benefits. We have an exciting opportunity for an on-site Process Improvement Specialist at our Corporate home office located in downtown Cincinnati, OH.
This full-time position manages the development, improvement, and implementation of field processes by working with cross-functional teams to analyze existing workflows, identify bottlenecks, and create solutions to streamline processes. A variety of projects includes most new initiatives from senior management and new AI processes for call measurement at our call centers.
Responsibilities:What you will be doing in this position:
- Develop, test, and implement process improvement strategies.
- Schedule and manage new process implementation.
- Develop and maintain documentation for management processes.
- Develop, plan, and facilitate quality training sessions with all branches and call centers.
- Evaluate and report on weekly results, call counts, and sales.
- Completion of additional projects as assigned by manager.
Requirements for this position:
- Bachelor's degree.
- Strong project management skills with a focus on delivering results within deadlines.
- Excellent communication and interpersonal skills.
- Expert Microsoft Excel knowledge
- Knowledge of field operations and systems such as AS400 is a plus.
- Strong presentation skills.
- Some travel will be required.
At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
- Paid downtown parking
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.
EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.