Process and Knowledge Manager - Peraton

Responsibilities

The Department of State's Bureau of Diplomatic Security, Directorate of Cyber and Technology Security, Office of Cyber Monitoring and Operations, Monitoring and Incident Response Division (DS/CTS/CMO/MIRD) is seeking a Process and Knowledge Manager with a strong background in project management to join our team. The ideal candidate will have a proactive approach, excellent communication skills, and a passion for improving processes, knowledge management, and assisting with project management within an organization.

 

Responsibilities:

• Work with MIRD leadership to identify areas of process improvement and knowledge management improvement. This includes delving deeply into the processes of each team and seeking out ways of making them more efficient and collaborative across teams.
• Create and implement plans for process and knowledge management improvements. This may involve addressing inefficiencies in customer interaction processes, automating report generation, and other initiatives to enhance productivity and collaboration.
• Assist the project management lead with ongoing projects, particularly those focused on cybersecurity improvements such as onboarding new tools, automating processes, and improving effectiveness.
• Collect and present reports on process improvements and project progress. These reports may include internal metrics, Federal Information Systems Management Act (FISMA) numbers, and metrics set by our higher-level organization to drive improvement. Translate verbal description of processes into visual maps or other graphical representations to help identify improvements. 
• Identify measurable metrics to demonstrate process improvement trends over time, and report on progress.
• Understand and cater to the needs of information end-users, ensuring easy access to organized content through platforms like SharePoint.
• Monitor the usage of knowledge management resources, reporting on their effectiveness and managing related projects.
• Lead initiatives to foster a culture of knowledge management and information sharing within the organization.
• Oversee the categorization, indexing, storage, and access of all organizational knowledge, including various types of documents.
• Design and maintain a comprehensive knowledge management framework, promoting knowledge sharing through the organization's operational processes and systems.
• Some examples of knowledge the candidate will manage includes, but isn't limited to: annual and quarterly FISMA artifacts, standard operating procedures (SOPs), technical standard operating procedures (TSOPs), Knowledge Base (KB) articles, concept of operations documents, quarterly performance metrics, internal and external Sharepoint pages, inter-divisional product sharing, on-boarding/training, etc.

 

 

#DSCM2022

Qualifications

Basic Qualifications- To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

 

• Bachelor's degree with 9 years of experience, Master's degree with 7 years of experience or a High School diploma with  at least 13 years of experience.
• US Citizenship required with the ability to obtain an interim Secret security clearance before start date and able to obtain a Top Secret clearance.
• PMP certification is required.
• Certifications in ITIL, Agile methodologies, and cybersecurity (e.g. Security+, CISSP, etc.) is preferred.
• Proven experience in process improvement, knowledge management, and project management.
• Experience within cybersecurity organizations is preferred.
• Excellent written and oral communication skills.
• Highly organized and proactive.

 

Benefits: 

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. 

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.

EEO

An Equal Opportunity Employer including Disability/Veteran.